Anti-Social Behaviour Resolution Specialist

Organisation

Job title: Anti Social Behaviour Resolution Specialist (ASB)
Location: Hybrid / Ealing
Salary: £34,800.00 - £42,126.00 per annum
Working hours: 35 hpw across Mon Fri
Contract: Permanent
DBS Level: Enhanced
Full UK driving licence and use of own transport essential.

About A2Dominion

We are a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Role Overview

As an ASB Resolution Specialist, you will take full ownership of a complex caseload of high level anti social behaviour cases, delivering outstanding customer service and achieving effective resolutions. You will maintain regular communication with customers, work closely with external partners, and make appropriate referrals to support case outcomes. You will ensure all ASB activity complies with current legislation and regulatory requirements, responding quickly to changes and identifying opportunities to innovate and improve our service.

Key Responsibilities

• Daily management of all anti social behaviour (ASB) cases across the group, with the ability to read and interpret tenancy agreements and leases to ensure proper handling of ASB according to tenure.
• Prepare witness statements which will be relied upon in court.
• Work with our in house legal team and be able to represent A2Dominion at court hearings.
• Maintain excellent customer service, ensuring that you meet the Group's Customer care standards.
• Draft and serve Notices Seeking Possession (NSPs) when required.
• Attend multi agency ASB meetings relating to case management, and the safety / protection of the community.
• Support victims and alleged perpetrators of ASB, giving advice, making referrals, and offering ongoing assistance throughout the life of a case and beyond.
• Build and maintain strong working relationships with external partners including Police teams, MPs, Councillors, Local Authorities, and community agencies across all boroughs.
• Ensure that IT systems are updated with accurate case records and maintain effective manual record keeping where appropriate.
• Provide advice to the wider business on ASB, and provide support for other staff who may need to deal with lower level ASB that does not meet the threshold of this team.

More about you

• Full UK driving licence and access to a car; ability to travel across the operational geography.
• GCSEs (or equivalent) in Maths and English, Grades A - C.
• Degree level (or equivalent) professional qualification OR experience; evidence of ongoing CPD in ASB, housing, or legal frameworks.
• CIH Membership (or willingness to work towards this or an equivalent qualification).
• Substantial experience managing complex ASB casework across multiple tenures and client groups, including contested legal action and mediation.
• Up to date knowledge of ASB legislation and regulation / best practice.
• Experience of drafting court and legal paperwork, and representation at court.
• Experience in coaching, training, and quality assurance for ASB practice.
• Ability to plan and monitor workload and complex cases.
• Strong planning and organisational skills, with the ability to manage a varied and challenging workload.
• Excellent written and verbal communication skills, with the ability to build rapport with residents and internal colleagues.
• Strong stakeholder management and influencing skills, with confidence in multi agency environments.
• Excellent IT skills, with familiarity using case management and reporting systems.

Why A2Dominion?

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday (Plus Bank Holidays).
• Up to 8% contributory pension.
• In addition, all permanent and fixed term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at .

We know some people hesitate to apply if they don't meet every requirement. If that's you, we encourage you to apply if your skills and experience align - please get in touch with us to talk it through.

Closing Details

Closing date for this role is 06 March 2026; we reserve the right to close this role upon appointment of a successful candidate.