Antenatal Clerical Officer/Receptionist

Main area Referral and Booking Services Grade Band 2 Contract Permanent Hours Part time - 15 hours per week (Monday and Tuesday 8am - 4pm) Job ref 040-AC

Site Ysbyty Ystrad Fawr Town Ystrad Mynach Salary £26,300 per annum pro rata Salary period Yearly Closing 31/08/:59

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicantsare invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager's contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information-simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on option 3 or email

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly . Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Job overview

An exciting opportunity has arisen for a dedicated and enthusiastic individual to join the Antenatal Clerical team located across four sites - Royal Gwent Hospital, Ysbyty Ystrad Fawr, Nevill Hall Hospital and County Hospital.

This role involves both reception and office administrative duties including data inputting, booking appointments, answering patient queries and liaising with various stakeholders including midwives, GPs and consultants.

The successful candidate will contribute to a patient-focused environment by using strong organisational, communication, and administrative skills to support the delivery of safe and effective care.

Main duties of the job

Duties will be:

Work collaboratively as a member of the Antenatal Clerical and Reception Team to support the delivery of a comprehensive, efficient, and high-quality service.

Provide an excellent standard of customer service, acting as the first point of contact for patients attending antenatal outpatient clinics and ensuring a welcoming and supportive experience.

Respond to telephone enquiries from patients, healthcare professionals, and other stakeholders in a timely, courteous, and professional manner.

Action new and follow-up appointments, ensuring all bookings and associated outcomes are processed accurately and in line with departmental procedures and timescales.

Maintain accurate, up-to-date patient information across multiple systems, including WPAS, BadgerNet, and Soliton, ensuring data quality and confidentiality standards are upheld.

Liaise effectively with a range of healthcare professionals, including midwives, GPs, consultants, and other internal and external stakeholders, to support the smooth running of the service.

Demonstrate flexibility in meeting service requirements, including providing cross-cover across the four Antenatal sites when required

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy , which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Detailed job description and main responsibilities

Please refer to Main Duties of the Job Section.

Person specification Qualifications and Knowledge

• NVQ level 2 in administration or basic general education, computer literate and numerate
• Knowledge of IT Systems and applications
• Understanding of team working ethos
• Basic IT Qualification e.g., EDCL
• Knowledge of RADIS
• Knowledge of Clinical Work Station
• Knowledge of Welsh Patient Administration System (WPAS)
• Knowledge of WDS
• Knowledge of Badgernet

Experience

• Previous clerical experience or similar
• Customer Service Experience

Skills and Attributes

• Good Communication Skills
• Ability to use initiative and meet deadlines
• Polite and professional telephone manner
• Ability to work well under pressure
• Ability to develop good and effective employee relationships
• Ability to follow instructions
• Ability to work flexibly either as part of a team or using one's initiative to meet the needs of the service
• Flexible to the needs of the service
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
• Willingness to work under direction but also self-starter
• To undertake training for relevant IT systems and gain knowledge of work procedures and practices for the Referral & Booking Service
• Willingness to undertake and complete statutory and mandatory training i.e., Information Governance, confidentiality data coding and input procedures etc during an induction period.
• Willingness to undertake future training as required by the post
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.