Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now

Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. You will drive process excellence within our Amazon UFG business and contribute to the optimization of store operations, providing teams with knowledge and tools to improve performance. This is a highly collaborative role where you will solve complex problems with simple and practical solutions by developing deep knowledge of operation processes and creating effective communication plans to provide visibility to all impacted teams to enable process alignment.

• Manage the UFG store improvement plan to focus on the best customer experience at the lowest cost
• Develop a culture of continuous improvement and lean thinking
• Contribute to and facilitate Kaizen activities
• Help drive the implementation of Lean Standard Work and SOPs
• Train and support all levels in Kaizen activities
• Disseminate Lean Standard Work principles across teams
• Support and manage the UFG store implementation Agenda
• Take ownership for the Leadership Steering Committee (LSC)
• Coordinate and prioritise LSC process improvement activities and resources
• Lead daily GEMBA activities, going to the source of the problem, and work with tenacity to rapidly solve associate-identified barriers
• Standardize processes to Amazon and MENA/ECCF benchmark standards
• Maintain strong relationships with Process Owners and store 3P stakeholders
• Create and follow data-driven arguments to ascertain root causes, then implement Amazon standard or innovate to develop a solution
• Demonstrate agility to react to countermeasures with a bias for action to implement change
• Understanding of Kaizen, PDCA and Six Sigma processes would be advantageous

• Bachelor's degree with experience in a customer-facing environment, warehousing, logistics or manufacturing
• Strong communication skills (written and verbal)
• Proficiency in MS Excel
• Ability to travel to different stores within UAE

• Wide knowledge of change management and continuous improvement methodologies
• Demonstrable training and dissemination skills and experience

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