Amazon Connect Design Architect

Amazon Connect Design Architect

Contract: 6 months
Location: Fully Remote
Rate: Competitive, dependent on experience

The Opportunity

We are looking for an experienced Amazon Connect Design Architect to join a specialist cloud technology engagement on an initial six-month contract.

This is an opportunity to take a leading architectural role in designing and shaping cloud-based contact centre solutions using Amazon Connect and the wider AWS ecosystem. You will work with technical teams and business stakeholders to translate customer and operational requirements into scalable, secure and reliable solutions.

Responsibilities

• Lead the end-to-end solution architecture and design of Amazon Connect implementations and cloud contact centre platforms.

• Design Amazon Connect contact flows, routing strategies, IVR solutions and customer interaction journeys.

• Define integrations between Amazon Connect and enterprise applications, CRM platforms, APIs and other AWS services.

• Provide architectural guidance around security, scalability, resilience, performance and AWS best practices.

• Work closely with business stakeholders, technical teams and delivery partners to gather requirements, present architectural recommendations and support successful implementation.

About You

• Proven experience as an Amazon Connect Architect, Solutions Architect or Contact Centre Design Architect.

• Strong hands-on knowledge of Amazon Connect architecture, configuration and implementation.

• Good understanding of AWS cloud services, including Lambda, API Gateway, S3, IAM and event-driven integrations.

• Experience designing contact centre integrations, telephony solutions, IVR and customer experience journeys.

• Strong stakeholder management and communication skills, with the ability to lead technical discussions and take ownership of architectural decisions.

Interested?

If you are an experienced Amazon Connect Design Architect looking for your next fully remote Outside IR35 contract, we'd love to hear from you. Apply today with your latest CV.