Allocation Officer

This post is only open to internal applicants.

Allocation Officer Band 3

Main area Administration Grade Band 3 Contract Fixed term: 6 months (Secondment) Hours Full time - 37.5 hours per week (This role involves shift work and working 1-2 weekends per month) Job ref 387-TS-6952-KM-C

Site Bristol Royal Infirmary Town Bristol Salary £24,625 - £25,674 pa pro rata Salary period Yearly Closing 11/06/:59

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Do you have previous experience in delivering great customer service? Do you thrive in fast paced environments? If so,keep reading!

We are currently recruiting for an allocation officer to join our Temporary Staffing Team based in Bristol.

This is a fantastic opportunity for someone who has an interest within HR functions to join a well-established team and provide support across all clinical and non clinical functions within the Trust.

This role would involve shift work and working 1-2 weekends a month. Our service runs 365 days a year, which includes bank holidays.

Main duties of the job

Your day to day duties will include but may not be limited to:

• Being a first point of contact to both temporary staffing employees, hiring managers, matrons and divisional Heads of Nursing across the Trust via telephone and email
• Managing the Temporary Staffing Bureau email inbox on a rotational basis
• Maintain a strong communication channel with various wards and departments throughout the Trust
• Maintaining a relationship with the Trust neutral/master vendor - liaising with them on a daily basis to allocate unfilled bank duties to agencies as required

The ideal candidate will:

• Have strong communication skills and the ability to confidently communicate to key stakeholders
• Previous call centre experience would be an advantage
• Have previous experience in a staffing environment
• Ideally have previous experience working in an NHS setting although this is not essential
• Have a flexible working approach

In reward for your hard work and dedication we offer:

• 27 days holiday allowance + 8 for bank holiday allowance
• On-going training and development
• Industry leading pension scheme
• Access to a multitude of discounts in local and national companies

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification Knowledge and Experience

• Excellent customer service experience including handling queries, complaints and sensitive information
• Experience of taking responsibility for managing workload and meeting deadlines
• Experience of team working to achieve deadlines and objectives
• Understanding of information governance rules and managing dealings with confidential information
• Demonstrate experience of recruitment/temporary staffing and its administration in a busy environment with changing priorities
• Previous NHS experience
• Call Centre experience

Skills and Abilities

• Proven ability for accuracy in written and verbal information
• Ability to work under pressure, and maintain a customer-service focus, often with constant interruptions face to face or dealing with urgent emails
• Excellent communication skills (verbal, written, in person) with colleagues and internal and external customers
• Proven ability to use Microsoft Office and related packages, including databases, spreadsheets, and inputting and updating electronic information
• Proven ability for using own initiative and judgement in delivering a customer-focussed service.
• Reliable and capable of working with confidential and sensitive information
• Flexible approach to work

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we're meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams - unless specified above, we will only communicate with you or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges