Airline Reservations Agent

Mandarin speaking Airline Reserevations Consultant needed

My client currently seeking a Reservations & Ticketing Agent to join our professional dedicated team. In this role, you will be responsible for reservation sales, ticketing and reporting services for the airline's clients.

About you:

• Good standard of written and spoken English
• Good standard of numeric skills
• Fluent Mandarin - speak, read & write - essential
• Minimum two years' experience in an airline reservations and ticketing role
• Strong Reservations, Fares & E-Ticketing experience in Amadeus
• Good knowledge of MS Word, Excel and Outlook
• Ability to act professionally under pressure
• Excellent telephone manner
• Ability to work as part of a team and individually
• Customer focused, well-presented and well spoken
• Good time management and organisational skills
• Excellent attention to detail

Your Responsibilities:

• Taking reservations calls from both direct passengers and trade partners
• Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD's (auto & manual fare-build)
• Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
• Daily & monthly airline sales reports and reconciliation
• Providing excellent customer service both on the telephone and face-to-face
• Dealing with ticket reissues, upgrades, reroutes, lost tickets etc.

Package:

• £29,000 raising to £30,000 after probation
• 21 days annual leave increasing to a maximum of 25 days, excluding bank holidays
• Life and medical insurance
• Employee Assistance Program
• Pension after 3 months
• Collaborating with a team of professionals
• Multi-cultural working environment

Please email or apply here now