AI Quality Lead: Master Conversational QA

Tripadvisor is seeking a Knowledge AI Quality Lead to design and run QA for AI-driven customer experiences. You will monitor conversations, validate prompts, and ensure accurate, scalable self-service and human-assisted flows in a hybrid London/Oxford office model.

You will collaborate with AI Automation, Product, and Engineering to identify root causes, implement improvements, and measure accuracy and compliance across journeys, with a focus on traveler experience.