AI Healthcare Support Engineer - Complex Issue Resolver

Jobtailor in Ireland is seeking a customer-focused support engineer to act as the primary contact for complex technical issues via chat, email and phone. You will become a product expert on Heidi, understanding real-world clinical usage and delivering precise, timely resolutions.

You will collaborate with engineering and product teams to reproduce and resolve issues, monitor system health, and contribute to reliability improvements in a fast-paced healthcare AI environment.