AI-Enabled Customer Experience Specialist

Cedar Recruitment is seeking a Customer Experience Specialist in London on a 3-month fixed-term contract. The role focuses on delivering exceptional customer experience across a diverse base, coordinating with an outsourced contact centre partner to maintain high service standards and improve journeys with data and automation.

Candidates should have strong customer service experience, excellent communication and organisational skills, and familiarity with AI-driven journey design and CRM tools.