AI and Technical Learning Manager

About the role

At Trustpilot, we're on an incredible journey. We're a profitable, high growth FTSE 250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

What you'll be doing

• Drive AI adoption across Trustpilot. Design and run initiatives, campaigns, and learning experiences that shift how Trusties think about and use AI in their day to day work. The goal is practical, confident, widespread adoption.
• Build an AI learning strategy that goes beyond awareness. Create a structured approach to AI capability building that moves people from curiosity to fluency. Understand where Trusties are starting, what good looks like, and how to get them there quickly and confidently.
• Consult with functional leaders on AI use cases. Work alongside leaders across the business to identify where AI and new tools can genuinely change how teams work. Design the learning and change support to make those shifts happen.
• Champion a culture of experimentation and continuous learning. Create the conditions where Trusties feel safe to explore, try things out, and build efficiencies with technology.
• Design and oversee technical skills programmes. Ensure Trusties have access to strong technical skills development, including through Tech Academies and other structured learning pathways that build deep functional capability in our technology teams.
• Make the most of Apprenticeship Levy funding. Manage and deploy the Apprenticeship Levy strategically, ensuring eligible Trusties can access high quality, formally accredited training in AI, technology, and data.
• Measure adoption, confidence, and impact. Define metrics, track them consistently, and give leadership a clear picture of AI capability development across the business.
• Keep Trustpilot at the leading edge. Benchmark AI and technical learning maturity against industry standards, bring in emerging best practices, and make sure the strategy evolves as the landscape does.

Who you are

• Passionate about AI and how it changes the way people work.
• Hands on experience driving AI adoption and digital transformation.
• Strategic architect, not just a programme manager. Build systems and frameworks that create lasting change.
• Technical fluency. Comfortable in the current AI landscape, including Generative AI and LLMs. Hold credible conversations and translate complex concepts into accessible learning.
• Skilled change manager. Understand that learning alone does not change behaviour; address resistance, build confidence, and design adoption journeys that account for the human side of change.
• Experienced in technical capability building. Designed and delivered technical skills programmes, managed Tech Academy style frameworks, and built functional capability at scale.
• Savvy with Apprenticeship Levy funding. Navigate requirements to maximise value.
• Confident stakeholder consultant. Influence senior leaders, earn trust quickly, and position AI and technical learning as a business priority.
• Data driven in how you work. Track adoption, expertise, ROI, use evidence to make decisions and continuously improve.

What's in it for you

• Flexible working options.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two paid volunteering days a year.
• Rich learning and development opportunities via Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7 employee assistance plan.
• Full access to Headspace.
• Paid parental leave.
• Season ticket loan and a cycle to work scheme.
• Central office location with table tennis, gaming corner, coffee bars and snacks.
• Regular opportunities to connect, company wide celebrations, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on travel, electronics, fashion, fitness, cinema, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: fast track career with tailored development programmes.

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. We help consumers make the right choices and help businesses build trust, grow, and improve. Today we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing.

We have more than 1000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh - it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever changing world.

With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you - we give you the autonomy to shape a career you can be proud of.

If you're ready to grow, let's go. Join us at the heart of trust.

Equal Opportunity

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.

We will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team () quoting the role you wish to apply for.