AI Adoption Associate

Job Description

We are seeking a highly collaborative and people-driven AI Adoption Associate to help lead enablement and adoption for our Global Sales organization, as part of the AI Acceleration team. Your role is to ensure that every innovation is implemented, deeply adopted, embedded in workflows, and embraced by teams across the globe. This role will focus on helping build and execute scalable training programs, activating communities of practice and local champions, serving as internal incubators for feedback, peer learning, advocacy, and continuous improvement. The work will directly impact AI adoption, improving volume, value, velocity, and productivity across our Sales teams.

Key Responsibilities

• Collaborate closely with the AI Acceleration, Enablement, and IT teams to align messaging, materials, and learning experiences with user needs and product design.
• Establish and scale communities of practice and local champion networks that act as the backbone for innovation adoption, driving peer-to-peer engagement, feedback, and ideation.
• Lead onboarding, training, and continuous learning initiatives tailored to Sales personas and workflows, particularly within the Demand Generation space.
• Help drive enterprise-level change management, including stakeholder engagement, communications planning, and behavioral reinforcement strategies.
• Help measure adoption using a combination of system usage, sentiment analysis, feedback loops, and business impact metrics.
• Help design and deliver global enablement strategies that support the rollout of new technology and processes.

A Day in the Life

Your day might begin by checking engagement and adoption metrics from a just-launched AI innovation, identifying gaps, and planning improvements for better trainings and community engagement. Mid morning, you co host a community of practice session with field champions, facilitating a conversation on how teams are using a new AI tool for forecasting in real time. Afterward, you connect with AI Engineers to align on the next big release, and with the Enablement team on materials and go live communications for this upcoming release. In the afternoon, you prepare a feedback dashboard for leadership, showing global progress and behavioral trends across sales teams.

Ideal Candidate Profile

Passionate about empowering people through learning, enablement, and community led transformation. Expert in designing and executing change management and adoption strategies in large scale, matrixed environments. Proven ability to activate and grow peer driven networks and champions as catalysts for adoption. Comfortable aligning with GTM Engineers and field employees to connect innovation delivery with field activation. Empathetic and driven by the challenge of turning complexity into clarity and action. Curious, self learner, autonomous, and team player.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving.
• Relevant Bachelor's or Master's Degree in business analytics, project management or similar.
• 2+ years in customer success, enablement, change management, learning & development, or similar roles within SaaS or enterprise sales organizations.
• Experience working with product and innovation teams to support end user readiness and success in sales or sales operations organizations.
• Proven track record of leading internal or customer facing technology adoption initiatives.
• Demonstrated success in building and scaling global communities of practice and champion programs.
• Familiarity with learning platforms, CRM, AI/automation tools, and productivity suites like Microsoft 365.
• Proven experience leveraging AI/LLMs (particularly Claude and Copilot) to improve personal output and support technology adoption.
• Exceptional communicator and storyteller with a knack for engaging diverse, global teams.
• Proficiency in English is needed; additional languages (e.g., Spanish, French, German) will be highly valued.

Why Join Us

Be a key driver in ServiceNow's journey to $30B and beyond. Collaborate with a visionary, high energy team dedicated to reshaping the future of digital sales. Help pioneer AI enabled sales processes with measurable business impact. Work in a dynamic, inclusive, and forward thinking environment with strong leadership support.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.