After Sales Support Executive - 12 Month FTC

• Hybrid
• 12 months FTC

An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation in a 12 month FTC. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency.Key Responsibilities:

• Provide high-quality technical support to customers, aiming for first-time resolution of enquiries
• Build and maintain strong relationships with service agents, dealers, and internal stakeholders
• Take ownership of customer interactions from enquiry through to resolution
• Authorise product collections and arrange warranty repairs when required
• Identify opportunities to improve efficiency and contribute to operational excellence

Skills & Experience:

• 1-2 years' experience in an after-sales, technical support, or customer support environment
• Excellent interpersonal and communication skills with the ability to engage at all levels
• Strong written and verbal communication skills, particularly when handling customer queries or complaints
• Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations
• Professional and empathetic approach to problem solving

Personal Attributes:

• Self-motivated, enthusiastic, and customer-focused
• Highly organised with strong attention to detail
• Adaptable and able to manage changing priorities
• Committed to continuous learning and personal development

Benefits:

• 25 days holiday + bank holidays
• Private Medical & Dental Insurance
• Group Life Assurance Benefits
• Annual Gym Allowance
• Discounted products