After Sales Service Specialist

Técnico de Operaciones en Post-Venta/After Sales Service Specialist

En Bionet tenemos la misión de producir equipos de bio-procesos, software y servicios de alta calidad, competitivos e innovadores, y el mejor servicio a nuestros clientes. Mas abajo puedes leer detalles de lo que hacemos.

La responsabilidad del técnico de ofertas de postventa se resume en que las necesidades de servicios y componentes de nuestros clientes sean atendidas en el menor tiempo posible y con la excelencia que Bionet aspira para toda su actividad

El puesto es hibrido, con algo de teletrabajo y fundamentalmente presencial en nuestra sede de Fuente Álamo Murcia (España).

El Técnico de Postventa se integrará en el departamento de fabricación y postventa con un equipo multidisciplinar, ya muy numeroso y en crecimiento.

Idealmente el candidato disfrutará construyendo métodos y procedimientos para la mejora continua (Kaizen); con el objetivo de alcanzar la excelencia y poder escalar el conocimiento generado.

Responsibilities:

• Analysis of customer demands and sorting those which are a demand for services of materials
• Preparation of after-sales quote/offer for the supply of services or materials to our customers; based on product technical information, field engineers' analysis and proposals.
• Generation of "order de fabricación" to fabrication departments for the supply of material in stock.
• Generation of PO to suppliers in case the material needed are not in stock
• Supervise and track the preparation of materials POs
• Coordinate with packing and logistics the preparation of materials to be sent to customers and confirm its reception and invoicing. Cooperative in packing in case is needed.
• Coordinate with aftersales technical team the provision of corrective service at a customer and track the execution of these services until customer complete satisfaction and invoicing.
• Participate in the decision of after-sales stock based on EDT by suppliers and on criticality for our customers
• Collaborate in the continuous improvement of our procedures and training to improve the quality of our services.
• Keep data about his activities in the format provided by the company. Data that has to be accurate, up to date and complete.

Requirements:

Engineering or an experience and vocation that provides equivalent capabilities to manage after sales procedures on a very technical sector (bioprocessing)

- Advanced user of Microsoft office SW package

- Ability and ambition to make decisions within his/her area of responsibility.

- Ability and complete orientation towards teamwork is essential.

- High level of English, minimum B2 and fluent communication skills.

- Fluency in ERP systems and Previous work experience in after sales support or maintenance engineering, understanding the specificities of industrial customer support will be highly appreciated

What we offer:

Bionet es un proyecto casi único. Una empresa de tecnología en un sector apasionante como la biotecnología, con un alcance global, desde un entorno de alta calidad de vida, el mediterráneo español, y con un ambicioso proyecto de crecimiento.

Esto lo hemos conseguido siendo capaces de juntar y mantener un equipo humano extraordinario, multicultural e innovador. Un grupo de gente a quienes les apasiona su trabajo y que tienen la oportunidad de desarrollarse profesionalmente en un ambiente positivo y exigente.

You'll get from the beginning:

• Permanent contract because we are looking for long term employees who can progress and develop their careers and their life while being part of Bionet team.
• Hybrid model with some remote work and flexible work schedules.
• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Private health insurance (MAPFRE Seguro de Salud) for Spain based employees.
• Morning schedule in July and August
• Free Friday afternoon
• Beyond a competitive salary we offer an annual bonus based on personal and company performance on top pf the agreed salary. Adapted to every position in Bionet

About Bionet

Bionet is on the world's second line of battle in the fight against diseases, food shortages, crop spoilage, waste treatment and many other problems that affect everyone and that science and technology aims to solve. Bionet is within the world leaders in the design and supply of laboratory, pilot and industrial size bioprocess equipment (bioreactors, tangential flow filtration systems and control software) for the bioprocess sector. Our customers' activities range from R&D to the production of cells and their products (the building blocks for new vaccines, drugs, probiotics, cosmetics, biopesticides, biostimulants, cultured meat, among many others).

With 80 plus employees, we have a global presence being Europe, North America and Asia our main markets with HQ in Murcia (Spain) and offices in Berlin (Germany) and New Jersey (USA).

Being at the crossroads of science, technology development and manufacturing, and being a company (perhaps by chance) full of dedicated and knowledge-loving people, innovation, knowledge and collaboration are central elements of our working formula and our human environment.

We are eager to continue to grow, both professionally and personally, towards these values and more, so we look forward to welcoming other passionate people to join us and further advance their careers.