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Aerospace Claims Handler
Posted 20 days 20 hours ago by WTW
Permanent
Not Specified
Other
Suffolk, Ipswich, United Kingdom, IP1 1
Job Description
The RoleOperational Delivery - Client ResponsibilityEnsuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through;
- Monitoring Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards
- Providing guidance at First Notification of Loss to colleagues responsible for claims processing
- Quality checking of client / carrier communication from processing colleagues, prior to release by WTW, as appropriate
- Ad hoc technical & service support to processing colleagues and client
- Supporting processing colleagues in conjunction with Claims Advocates, to produce accurate and updated renewal information for the Sales team and bespoke reporting / projects for the client as required.
- Where appropriate, provide input on corrective action required to meet or exceed client expectation
- Monitoring underwriter / reinsurer / service provider performance and taking appropriate action as required, to deliver pre-defined service standards (including but not limited to Uncorrelated Cash and Bureau debt)
- Building constructive client and 3rd party relationships, under the guidance of Senior Claims Handler / Claims Manager / Claims Advocate (including but not limited to client / carrier relationship meetings)
- Understand the client's business and their requirements (operational and other)
- Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU
- Contribution to a continual improvement culture
- Provide input to and reference the Willis Quality Index, as appropriate and required
- Notification to insurers / reinsurers on receipt of a new claim advice, responding where required and providing advice to clients, as appropriate - working with processing colleagues in delivery
- Manage and resolve client / carrier / internal day-to-day queries seeking assistance as required and from Senior Claims Handlers / Claims Manager / Claim Advocates
- Work with the Claims Managers to ensure timely delivery of Key Client Outcomes
- Work with external parties to include Loss Adjusters, Surveyors and Solicitors to ensure timely delivery of Key Client Outcomes
- Communicate effectively with brokers / advocates to ensure that they chase up market related issues and outstanding broking without delay
- Drive forward claims settlements with insurers / reinsurers, based on technical and market knowledge
- Support Sales team in conjunction with Claims Advocates by producing accurate and updated renewal information
- Ensure the secure, efficient and auditable handling of client monies
- Ensure that all Financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
- Manage process of client service delivery, adhering to standardised Group policies and procedures and to agreed service standards
- Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
- Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register.
- GCSEs English and Mathematics
- Preferably working towards the CII qualification
- Preferably educated to A level standard or relevant industry experience
- Good communication skills
- Attention to detail
- Ability to organise and prioritise
- Ability to work in a team and autonomously; and general willingness to learn and grow both yourself and others
- Ability to build strong working relationships
- Good time management skills
- Working with established processes
- Industry Compliance Awareness
- Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria
WTW
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