Advice Line Advisor - City Chambers

Advice Line Adviser (Household Support & Advice Team)

City Chambers

Salary: £30,188 - £34,452

Hours: 36 per week

An exciting opportunity has arisen for a number Advice Line Advisors to join the Household Support and Advice service. Contributing to the council's prevention and early intervention approaches to addressing poverty and homelessness, you will be part of a wider service area seeking to develop, deliver, and improve integrated services to individuals and households. Being part of a front-door, access Team, you will often be the first point of contact a citizen has with Household Support and Advice provision. You will be responsible for providing initial advice and guidance on benefits, debt and welfare rights, and assessing if more specialist intervention is required.

You will be a multi-tasker, have good organisational skill, and someone who can communicate with a broad range of individuals and groups, verbally and in writing.

Some knowledge of the UK and Scottish benefit systems, debt and welfare rights advice, homelessness and housing would be an advantage. A passion for helping people, an attitude of care and compassion and wanting the best for those who are vulnerable, along with good verbal and written communication, is essential. On job training will be provided. We value continuous professional development so a commitment to your on-going learning and development is expected.

If you are looking for a new challenge and want to be part of unique and innovative approaches to delivering integrated Income Maximisation, Money Advice and Housing Support provision to address poverty and homelessness, this could be the role for you.

Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check.

This position is subject to Basic Disclosure check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers, and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

We're committed to providing an inclusive and accessible experience at work for all our colleagues and we'll work hard to ensure that we meet the changing needs of colleagues throughout their time with us. We're also geared up to support all candidates who may require reasonable adjustments during the recruitment process. Candidates invited for interview, should let the hiring manager know what they need, and they will do everything they can to accommodate your request.

• Job Identification 14098
• Job Category Housing
• Posting Date 04/08/2026, 07:07 AM
• Apply Before 04/22/2026, 10:55 PM
• Degree Level Basic education/training
• Job Schedule Full time
• Locations City Chambers
• Contract Type Permanent
• Annual Working Duration 52 Weeks