Advanced Technical Support Engineer 3

They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. This is a primary processing purpose. This is a secondary processing purpose.Ciena, "Advance Technical Support Team", has a vacancy in EMEA region for an Advanced Technical Support Engineer with a strong networking and software background. In this role, you will work very closely with our Global Telecommunication and Enterprise Customers, Global Engineering Community, R&D Engineering and PLM teams. As part of this team, you will be involved in supporting applications being integrated into Ciena's Blue Planet Orchestration products.This is a post-sales technical role with a focus on assisting customers in using the Blue Planet Orchestrator and Inventory products. This role is focused on providing post-sales support, will require a person to have a good breadth of knowledge as well as a sense of urgency to help resolve customer issues at the earliest, interest in learning various applications and showing self-motivation in understanding and making attempts to resolve customer problems, good understanding of Linux operating systems, including Red Hat, CentOS and Oracle. The candidate should be able to troubleshoot and review logs based on the symptomsof the problem. Your Responsibilities Required Skills: Detail-oriented with strong analytical and problem resolution skillsin a customer-facing role.Expert monitoring, debugging and troubleshooting skills to collect all the needed information with minimal access and provide information to engineering/PLM for resolution.Good automation skills to come up with tools that will help in collecting the required information from the Customer site with minimal downtime.Strong written and oral communication skills. Good communication is a must for this role at a high-end technical level (general product overview), down to deep dive root cause type analysis.Should be able to work independently and be able to work with a globally distributed team (Occasional weekend support and extra hours needed). Customer-facing experience with data networking and/or IT applications solutions at OSI layers 2-7 and CLI/configuration knowledge for one or more Telco vendors. Desired Experience in below: Strong Linux skills with some scripting a plusStrong Network Troubleshooting experience Knowledge of the OSS/BSS/Network Management solutions/Systems. Knowledge of SNMP, Syslog, ICMP, and SSH is recommendedHands-on experience on RESTful APIs - interconnected software components interaction, engineering and testing (e.g. NMS applications, controllers, orchestrators, supervisory systems, etc.).Experience and understanding of the Kafka messaging bus.Experience with the following open-source technologies:Open-API and knowledge of TM Forums Deployment experience in cloud-based environments, such as AWS/Azure/GCP/OpenShift/WRCP Experience with CI/CD pipeline - Jenkins, etc, is an advantage. Education & Experience: Bachelor's degree in a related field from a college or university with 5+ years related experience (or master's with 3+ years).Preferably of 5+ years' experience supporting software solutions Preferably has experience in an Engineering or technical support role with an equipment vendor in the Telco industry