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Advanced Associate, Customer Success
Posted 5 days 23 hours ago by Jobtailor
Permanent
Not Specified
Other
Oxfordshire, Oxford, United Kingdom, OX1 1
Job Description
Responsibilities 
- Plan strategy for targeting schools using data provided and CRM to identify opportunities and retain a loyal customer base.
- Manage time effectively to keep in close touch with schools.
- Contact key decision makers, discuss needs, propose solutions and quotations, maximizing customers' use of our products so they renew each year.
- Proactively identify opportunities to increase the impact of Pearson's services through outbound and inbound calls.
- Use technology confidently to deliver remote meetings via desktop sharing.
- Continuously update knowledge of curriculum and our products/services to present the best proposition for the customer.
- Genuine interest working in the Education sector.
- Experience working successfully in a sales/target-driven environment (telesales, retail sales, or other role working towards sales targets).
- Excellent organisational skills and the ability to assimilate and deliver new information to a range of key decision makers.
- Positive and determined attitude to work.
- Passion for connecting with people, influencing others, and supporting schools in achieving the best for their pupils.
- Organizational skills
- Communication skills
- Influencing skills
- Positive attitude
- Determination
- Customer relationship management
- Time management
- Problem-solving
- Presentation skills
- Sales skills
Jobtailor
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