Adoption User Experience Specialist

Your new company

• Global Bank based in Central London

Your new role

An exciting opportunity has opened up to join a support team that is redefining how value is delivered-transitioning from reactive troubleshooting to a proactive, user-focused service model.The team is evolving support into a hybrid role that blends:

• Business Analysis
  - Gaining deep insights into user needs and understanding system-wide impacts
• Adoption & Change
  - Driving user engagement and promoting effective tool usage
• User Experience
  - Ensuring every interaction is seamless, intuitive, and impactful

This transformation is already underway, and the team is laying the groundwork for a new approach to support. They are seeking individuals who are eager to contribute to this journey and help shape the future.This role offers the chance to be part of a meaningful shift-resolving issues before they arise, educating and empowering users, and designing support that feels effortless.While the team will continue to operate within a traditional support model in the short term, they are looking for forward-thinking professionals who can help bridge the gap and lead the transition toward a smarter, more integrated support experience.

What you'll need to succeed

• Strong experience working in Trade floor support within Financial Services/Banking
• Have a very customer-centric mindset and think proactively (very key)
• Experience with Market Data Applications

What you'll get in return

An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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