Admissions Supervisor

Job Title: Admissions Supervisor

Department: Admissions / Patient Services

Location: Blackrock Health Hermitage Clinic, Lucan, Co. Dublin, Ireland

Job Type: Full Time, Permanent

Sector and Subsector: Business Support Administration

Salary: Negotiable salary

Role Overview

The Admissions Supervisor will lead and oversee the daily operations of the admissions desk at Blackrock Health Hermitage Clinic while also working as an active member of the admissions team. This is a hands on supervisory role where the postholder will carry out patient registration, scheduling, and financial duties alongside the team, while also supervising performance and ensuring smooth patient flow. The role also includes active participation in the bookings team, supporting patient scheduling, engaging with consultant suites, and liaising with the bookings and scheduling lead on identified issues. The supervisor is responsible for ensuring excellent patient experience, efficient operational processes, and strong collaboration across departments in a fast paced healthcare environment.

Key Responsibilities Admissions & Patient Registration

• Carry out patient registration and all associated duties alongside the admissions team.
• Accurately collect and input patient details into hospital systems.
• Collect and record cash payments from patients.
• Verify insurance details prior to admission or treatment.
• Provide a professional, friendly, and patient centred service at all times.

Patient Flow Management

• Oversee patient flow from reception and attendance areas to nursing departments.
• Ensure admissions are prioritised according to clinical and operational requirements.
• Support the team in registering patients within agreed service level agreements (SLAs).
• Assist in resolving issues that may delay or impact patient flow.

Bookings & Scheduling

• Work as part of the bookings team, supporting the scheduling of patients into appropriate clinics and services.
• Engage directly with consultant suites to confirm appointments and resolve scheduling issues.
• Escalate and collaborate with the bookings and scheduling lead on any issues identified within the bookings process.
• Ensure clear communication and coordination between admissions, bookings, and clinical departments.

Cash Collection, Insurance Verification & Financial Processes

• Ensure all cash payments are collected and reconciled in line with hospital policies.
• Verify all patient insurance details to ensure appropriate cover prior to admission or treatment.
• Engage with the Finance team on insurance verification queries, ensuring accuracy and timely resolution.
• Act as the first point of escalation for staff encountering difficulties with cash or claim collection.
• Liaise with Finance to address unresolved collection or insurance verification issues.
• Review weekly cash collection and insurance verification reports with team members and address any shortfalls.
• Escalate recurring or significant non collection or insurance issues to the Administration Operations Manager.

People & Team Management

• Supervise the daily running of the admissions desk, ensuring high levels of service delivery.
• Support staff with time management, workload prioritisation, and performance improvement.
• Manage staff rosters, attendance, and absences.
• Coach, mentor, and develop team members to enhance skills and service quality.
• Lead by example by demonstrating high standards of accuracy, professionalism, and patient care.

Stakeholder Engagement & Communication

• Build strong relationships with nursing services, consultant suites, and other hospital departments to support effective patient flow and scheduling.
• Act as a key point of contact for operational issues impacting admissions, bookings, or financial processes.
• Attend monthly team lead meetings to review performance and share updates.
• Provide regular updates and work closely with the Administration Operations Manager and the bookings and scheduling lead.

Qualifications & Experience

• Minimum of 2 years' experience in hospital admissions, patient services, or a similar healthcare administration role.
• Previous supervisory or people management experience is desirable.
• Strong understanding of admissions processes, patient registration, scheduling, insurance verification, and cash handling.
• Proven ability to work in a fast paced and patient focused environment.
• Strong attention to detail and accuracy in registration, scheduling, cash collection, and insurance verification.
• Effective leadership skills with the ability to manage and motivate a team.
• Excellent communication and interpersonal skills with patients, staff, consultants, and stakeholders.
• Ability to work under pressure while maintaining professionalism and patient focus.
• Proactive problem solving and decision making skills.
• Strong organisational skills with the ability to balance supervisory duties, admissions responsibilities, and bookings support.
• Business acumen and an interest in the broader objectives of Blackrock Health Group.