Administrator/Support Positions across UKSBS

Administrator/Support Positions across UKSBS Swinon (Hybrid working, training will take place on site)

Please note: These opportunities include a mix of Fixed Term Contracts (12 months) and Permanent roles.

Band B - £25,000

It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider.

We are recruiting for Administrator and Support positions across our core service areas: HR, Payroll, Customer Service, Finance and Procurement. These roles sit at the heart of UKSBS, supporting the day-to-day delivery of essential business services for our clients.

Depending on your placement, you may help ensure people are paid accurately and on time, support recruitment and HR processes, manage supplier and purchasing activity, or contribute to accurate financial processing and reporting.

Regardless of which service area you join, you will be part of a collaborative team that plays a crucial role in keeping our services running efficiently. You will gain valuable experience in a shared services environment, working with modern systems and processes that underpin vital government operations.

Duties will include, but are not limited to the following:

• Create positive experiences for all our customers by responding to queries, delivering excellent service and putting the customer at the heart of everything we do
• Maintain a positive attitude, showing a willingness to help and satisfy our customer needs
• Communicate in a professional and friendly manner with your colleagues and our customers across a variety of channels (telephone, email, web chat and others)
• Proactively work with colleagues to deliver accurate and high-quality services whilst taking shared responsibility for the achievement of SLAs, KPIs and other targets
• Update our systems with changes, ensuring these are processed accurately and efficiently
• Promote an inclusive, customer centric and proactive team-based culture which identifies, communicates and addresses customer needs
• Help to create a respectful, inclusive workplace which embraces and values diversity

To do this role well you will:

• Be proficient in Microsoft Office (Excel, Word, Outlook) and general IT systems.
• Have a strong foundational literacy and numeracy skills.
• Demonstrate commitment to customer needs and excellent service delivery.
• Have high attention to detail and accuracy in all tasks.
• A proven ability to manage tasks and meet deadlines.
• Demonstrate ownership and accountability for assigned work.
• Have experience thriving in fast-paced environments and openness to change.
• Be proactive in learning and developing new skills.
• Have experience of working in a Shared Service Environment/other customer focused role.

This training typically takes place on-site in your first few weeks.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.