Administrator/Receptionist

Administrator/Receptionist

Closing date: 12 May 2026

The post holder will work as a member of the Reception Team, meeting and greeting patients, booking patients onto the Blithe/Lilie system in preparation for their appointment, booking appointments via telephone, and assisting in the day to day running of the reception to maintain an effective and efficient office system. The post holder will be under the direction and management of the Administration Team Leader.

Main duties of the job

• Face to face and telephone contact with members of the public.
• Check clinic registration forms for completeness (date of birth, address, GP and telephone numbers).
• Assist in the management of negative results.
• Maintain an effective and efficient office system.

About us

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire.

As one of the United Kingdom's largest coastal resorts, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower.

Key responsibilities

The post holder will support the Sexual Health Service, providing expert advice, guidance and treatment on all aspects of sexual health. The service runs primarily from Fatima Health Centre in Preston.

Person Specification Education and Qualification

• ECDL qualification or equivalent and use of Microsoft packages: Word, Excel, Outlook.

Experience and Knowledge

• Experience in a clerical setting in the last 2 years.
• Experience dealing with the general public in the last 12 months.
• Experience of multidisciplinary team working.
• Understanding of confidentiality guidance.
• Previous administration work in a health care setting (hospital/community).
• Experience of database and spreadsheets.

Skills and Ability

• Good communication abilities, written and verbal.
• Ability to work on own initiative.
• Ability to work as part of a team.
• Ability to understand and carry out instructions.
• Good organisational skills.
• Ability to work with health professionals.
• Self motivated, approachable.
• Flexible approach to providing cover for evening and weekend clinics and other staff on annual leave or sick leave.
• Ability to work under pressure.
• Ability to travel and visit locations across all sites as required.
• Understanding of effective record keeping.
• Open minded, non judgmental attitude.
• Understanding of confidentiality policies in Sexual Health.
• Awareness of systems such as Lilie.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Blackpool Teaching Hospitals NHS Foundation Trust