Administrator for OPMH CMHT

To provide comprehensive medical administrative support to ensure smooth and efficient operation. Communicate with a range of internal and external professionals and organisations whilst always providing good customer service experience for all patients.

Ensure a friendly and professional ethos within the team/department for patients and staff.

To provide comprehensive, timely and accurate admirative support to the clinical staff. Take, transcribe and type letters. Arrange follow up actions as instructed and send out appointments. Liaising with patients or the carers to answer any queries they may have. Type up assessments and carryout any administration required following the assessment. Coordinate and organise actions arising from correspondence such as interpreters and support agencies. Ensure prompt and efficient response, as required, by the medical staff. Coordination with other professionals, outside agencies, legal staff, Trust staff etc. Maintaining patient electronic records.

Organise meetings and take minutes as necessary. Type and distribute to those appropriate.

Update and record information onto the Trust electronic systems and databases as required within the Trust key targets times eg RiO, ICE, Ulysses, LogIt, Insight, etc.

You should have excellent communication skills, both verbally and written.

You need to be able to work using your own initiative.

To maintain and develop good working relationships with all members of staff within the Trust. To attend regular team meetings. Be aware of and work to the Hampshire & Isle of Wight Healthcare policies and procedures.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification Qualifications

Educated to GCSE or O level or equivalent including Maths and English.

IT experience in the user of computer software packages (Microsoft office)

Prior training on systems used by HIOW or other organisations.

Experience

Working knowledge of clerical and office procedures

An understanding of confidentiality and data protection

Ability to communicate with professionals and managers at all levels both verbally and written

Additional Criteria

Excellent organisational and time management skills

Effective communication and interpersonal skills

Able to provide good customer service to internal and external customers and stakeholders

Excellent telephone manner

Friendly and professional

No judgmental

Approachable

Self motivated

Able to work on own initiative and as part of team

Able to manage workload and prioritise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Agenda for Change

Band

Band 3

Contract

Permanent

Working pattern

Full-Time

Reference number

348-MNH-11972

Job locations

• Cromwell House
• 15 Andover Road
• Winchester
• Hampshire
• SO23 7BT