Administrator

Are you an organised and customer-focused Administrator looking for your next opportunity?

We'relooking for a talented Administrator to join our busy Service and Maintenance team in Chelmsford. This is a fantastic opportunity to become part of a supportive business that genuinely values its people, with many employees choosing to build long and successful careers with us.

The Role

You'llbe joining a small, close-knit admin team, several of whom have been with the business for many years.

Providing day-to-day support across our Service and Maintenance departments.

The role has a steady rhythm with familiar, recurring tasks andyou'llbe expected to get on with things independently rather than waiting to be directed.

It suits someone who takes quiet pride in doing their job well and keeping things ticking over reliably.

You'llneed to havepreviousadministrative experience.

Key Responsibilities

• Answering calls and handling customer and engineer queries professionally and efficiently
• Sending service and maintenance worksheets to customers
• Logging service calls and helping coordinate engineer attendance
• Requesting and chasing purchase orders
• Sending daily job information to engineers
• Updating records on our management system
• Assistingwith maintenance contract renewals
• Portal and database administration, permits & RAMS
• Covering colleagues across the admin team during holidays and absences

About You

We'relooking for someone who is organised, adaptable, and enjoys providing excellent customer service.

You'llIdeally Have:

• Previousadministrative experience in a busy and reactive environment.
• Strong IT skills, particularly in Microsoft Office applications.
• Experience using databases or business management systems (desirable).
• Excellent communication and customer service skills.
• The ability to prioritise workloads and respond calmly to changing demands.
• A proactive approach and strong attention to detail.

What We Offer

• Competitive salary, dependent on experience and skills.
• A friendly and supportive working environment.
• Free on-site parking.
• Varied and interesting work with opportunities to develop your skills.
• 25 days' annual leave plus bank holidays.
• Increased holiday entitlement with length of service.
• Company pension scheme.

Ifyou'relooking to join a company that values its employees and offers a supportive, long-term career opportunity,we'dlove to hear from you.

We are an Equal Opportunities Employer and welcome applications from people of all backgrounds. We believe that diversity strengthens our business, andwe'recommitted to creating an inclusive workplace for everyone.

Delivering an outstanding customer experience every day, by creating a great place to work

As a widely respected organisation within the cooling and heating industry, we believe that our success is down to our employees. By creating a great place to work for our talented, hard working, loyal employees our business will continue to deliver and be known for our excellent service and expertise.

Hours

40 hours per week, Monday to Friday, 8am to 5pm.

Competitive