Administrator

East of England Community Health and Care NHS Trust (Cambridge)

We are seeking an organised and enthusiastic Band 3 Administrator to join our Community Paediatric Team.

This role is key in supporting the smooth running of services by providing high-quality administrative support to clinicians and ensuring an effective patient journey.

Key Responsibilities

• Providing administrative support to the Community Paediatric Team, managing referrals and supporting patient pathways using electronic systems.
• Typing clinical and administrative correspondence (audio and copy typing).
• Maintaining accurate patient records in line with standard procedures.
• Supporting 18 week pathway targets, escalating any concerns appropriately.
• Responding to queries from patients, families and professionals.
• Assisting with reception duties and Single Point of Access (SPA) phone lines when required.
• Contributing to service audits, data reporting and administrative improvements.
• Using the electronic patient management system to register, process, check, update and discharge patients.
• Producing information and data relating to the services as required.
• Participating in administration meetings and sharing best practice with peers.
• Managing own workload and prioritising tasks.
• Supporting the admin team leader in introducing changes to administrative systems.
• Providing support for audits and producing required reports.
• Answering queries from doctors, clinicians and other staff regarding clinics and patients.
• Providing narrative or description to data for reports.
• Maintaining liaison with other agencies (Education, Social Services, Police, etc.).
• Ensuring confidentiality and compliance with data protection and information governance.
• Ordering specialist equipment and consumables, liaising with procurement, monitoring use, and identifying cost savings.
• Supervising junior staff, providing guidance and training.
• Supporting staff induction and maintaining own professional development.

Communication

• Ensuring effective communication between clinical staff, administration team, parents/carers and external agencies.
• Disseminating information to staff as appropriate.
• Acting as a link between medical/clinical staff and admin team.
• Providing data and information for reports as required.
• Contributing to internal and external communication strategies.

Person Specification Qualifications & Training

• NVQ Level 3 or equivalent qualifications or equivalent relevant admin experience.

Experience

• Experience of working with the general public.
• Use of SystmOne and Oracle working in a service with an 18 week pathway.
• Experience of working within the NHS.

Knowledge & Skills

• Excellent communication skills, friendly professional manner.
• Good attention to detail and ability to check own work.
• Confident computer literacy including Word and Excel, mail merge, and database update.

Safeguarding

• Demonstrates understanding of safeguarding issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

Contract

Permanent

Working pattern

Not specified.

Salary

£25,760 to £27,476 a yearper annum, pro-rata

Address

The Oak Tree Centre / The Peacock Centre

Reference number

448-CCYP-

Job locations

The Oak Tree Centre / The Peacock Centre