Administrator

Benchpeg Administrator, JewelCast - Jewellery Quarter, BirminghamSupporting the work of the Jeweller since 2006 JOBS NEWS OPPORTUNITIES CLASSIFIEDS PEGS WHAT'S ON TRENDS PEOPLE Q&A RESOURCES BOOKSHELF ADVERTISE CONTACT B Q L I AAdministratorCompanyJewelCastLocationJewellery Quarter, BirminghamSalaryCompetitive depending on experienceTypePermanent, full timePublishedJune 5, 2026DeadlineJuly 9, 2026Save Administrator JewelCast Jewellery Quarter, BirminghamJewelCast is a leading precious metal casting company and end-to-end jewellery manufacturer, proudly based in the heart of Birmingham's historic Jewellery Quarter.We provide a comprehensive range of in-house services, including CAD design, 3D printing, and mould cutting, complemented by fully bespoke stone setting and expert finishing.We support our customers with projects from initial concept through to final production, ensuring exceptional quality at every stage.Our site features modern facilities and state-of-the-art equipment across all departments. We continually invest in the latest technology to enhance efficiency, precision, and craftsmanship-enabling us to deliver outstanding service and results for our customers. About the Role We are expanding our CAD and 3D printing team and are seeking a full-time highly organised and customer-focused Administrator to support the day-to-day running of the department.This is a key role requiring strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.A background in jewellery is advantageous but not essential - full training will be provided. Main Responsibilities Prepare and send estimates for new CAD orders and respond to email enquiries. Process new orders received via email and post. Communicate with customers by phone and email regarding enquiries and ongoing orders. Create and maintain organised digital order folders and correspondence records. Cleaning and preparing waxes for casting. Cleaning and preparing viewing resins. Photograph and document customer items (including gemstones and jewellery) and carry out quality control checks upon receipt. Log received items on our bespoke order processing system and allocate to an order. Liaise with internal departments when orders involve multiple processes. Track orders from entry through to completion, ensuring lead times are met. Requirements Excellent customer services skills. Strong organisational and time management abilities. High attention to detail with the ability to multitask effectively. Ability to work under pressure and meet deadlines. Confident computer skills (training on company systems provided). Professional and courteous communication skills via phone and email. Proactive, supportive and positive attitude with a willingness to assist where needed. Interest in or knowledge of jewellery manufacturing and/or retail (desirable). What We Offer Competitive salary based on experience Flexible working hours In-house service discounts Training and skills development opportunities Company pension 25 days holiday and 1 extra day holiday for your birthday Annual staff events/parties How to Apply To apply for the role, please send your CV and cover letter to us using the application form below.If your application is successful, we will ask you to come in for an interview.We look forward to hearing from you!