Administrator

Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

As an administrator you will be central to the efficient running of all our services providing phone, administration, office duties and reception duties. You will often be the first point of contact in the organisation.

FearFree is committed to flexible and hybrid working. This role will be a mix of home and office based with a minimum of 3 days in the office, alongside requiring travel for meetings and other deliverables.

Key Responsibilities

• Work with the central services and services team to support with the day to day running of the organisation. This will include answering phone calls, office administration, preparing outgoing post and ensuring that letters/parcels are posted and couriers arranged, liaising with contractors, partners and the general public. This will also include responding and sign posting calls from the people we support.
• Manage and maintain office consumables and stationary levels within the office.
• Support with team meetings including setting up links, booking spaces and taking minutes.
• Support with setting up appointments, group work or other services alongside the services team.
• Support with updating and maintaining our client management system.
• Support the DPO with data protection including Data Subject Access Requests and Freedom of Information Requests.
• Support the DPO with cyber security requirements by preparing new starter/leaver IT equipment and keeping the asset register up to date.
• Support with processing referrals into our services.
• Support with letter writing such as legal letters.
• Any other tasks set by the line manager.

General

• Live and embody the FearFree values.
• To promote the service to external agencies where applicable.
• Ensure our service is widely accessible - adapting practice as required to suit individuals.
• Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working.
• Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures.
• Engage with supervision, taking an active role in managing own wellbeing and supporting the wellbeing of your colleagues.
• Support colleagues in all services across FearFree as required.
• Support the sustainability of the organisation by participating in fundraising activities and sharing ideas and contacts for income generation.
• To engage in and contribute to effective team working with a flexible and pro active approach, including cover for other team members' holidays and sickness.
• Undertake all statutory and mandatory training, as required by the organisation.

FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.

hours: 22.5 - 37 hours per week; part time or full time roles available