Administrator - Talking Therapies

Main area Administrative Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (9am-5pm) Job ref 201-26-542-A

Site Beacon Place, Victoria Offices & Conference Centre Town Roche Salary £25,760 - £27,476 Per Annum Salary period Yearly Closing 30/07/:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

Looking for a new challenge? Then join us as an Administrator.

Cornwall and the Isles of Scilly recognise the importance of Improving Access to Psychological Therapy for our community, and Cornwall Partnership NHS Foundation Trust is investing substantially in our Talking Therapies service to improve care.

This is a really exciting time to join the team as we grow and develop to deliver a high-quality psychological therapy service which is forward thinking and innovative.

We are looking for an energetic and passionate individual to contribute to the delivery of a trailblazing Talking Therapies service within our referrals/administration team.

Main duties of the job

The team is a dedicated administrative support team to enable the efficient and effective function of the Talking Therapies service.

This role will provide general day to day administrative support for various key functions in the service. Previous experience working in a busy office and the ability to multitask are essential criteria together with the ability to work well under pressure and to work unsupervised using your initiative.

Proposed interview date: TBC

Working for our organisation

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role, please see 'supporting documents'.

Person specification Education / Qualifications and Relevant Experience

• Level 3 qualification in administration or equivalent level of experience
• Good basic education, demonstrating high levels of literacy and numeracy
• Administration experience within a busy office environment
• Experience in setting up and maintaining admin databases and filing systems Skills and Aptitude
  • Excellent organisational skills and an ability to multitask
  • Excellent written and verbal communication skills
  • Analytical approach to problem solving
  • Strong interpersonal skills including influencing and persuasion skills
  • Good keyboard skills with high levels of accuracy for data entry
  Knowledge and abilities
  • Ability to interpret and summarise information, producing reports
  • Demonstrable ability to use a range of software packages and the internet
  • Ability to communicate at all levels within the organisation

  At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

  • Career conversations and individual development plans for succession planning and talent management
  • Protected CPD time for registered staff
  • Access to a dedicated central development fund supporting CPD for all staff
  • Leadership and Management development programmes
  • Coaching and mentoring opportunities
  • A full clinical induction programme for operational skills
  • Access to a care certificate programme for our band 1-4 clinical staff
  • A bespoke and robust preceptorship programme to support newly qualified staff

  Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

  • Suite of health and wellbeing initiatives to support our colleagues physical and mental health
  • Free access to individual HARP portfolios to support revalidation for nursing staff
  • Free DBS checks where required
  • Discounts available from retailers, UK hotels and main attractions
  • Salary sacrifice car scheme
  • Cycle to work scheme
  • The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

  The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

  If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

  Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

  If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

  Any general recruitment queries, please contact our recruitment team on

  Employer certification / accreditation badges

  The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

  The Health Jobs UK website has jobs from numerous employers, within health and care across Cornwall and the Isles of Scilly.

  Royal Cornwall Hospitals NHS Trust provides acute medical, surgical and specialist services to a population of around 500,000 which can increase significantly during the busy holiday periods.