Administrator - Customer Support/Operations

Administrator - Customer Support / Operations

Location: Dublin, IE

• Full Time Permanent position
• Hybrid role based in our City Centre offices

What we offer

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support.

Role Overview

• Administering business and providing customer service for corporate clients
• Handling and resolving customer queries in an efficient and professional manner
• Reconciling daily payments on pension schemes
• Providing general administration to support the business

What you will need to be successful in the role

• 2-5 years' service in the Pensions industry, in administration and/or claims
• Completed the QFA exams or relevant industry equivalent or be in the process of completing these exams
• Previous customer service work experience is essential
• Professional telephone manner and excellent communication skills
• Ability to work as part of a team and deliver team targets
• Working on own initiative to strive to meet and surpass productivity and quality targets
• A flexible approach to the working week - flexi time is in operation, but rotas exist in some areas

Equal Opportunities

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.