Administrator - Bucks Talking Therapies (FTC)

Administrator - Bucks Talking Therapies (FTC)

Are you looking for a challenging and rewarding role where you will be part of a busy and supportive team?

We're recruiting an administrator to join Buckinghamshire Talking Therapies. The role is a fixed term contract of 12 months.

Would you like to be part of a team that puts staff wellbeing and patient care at the heart of everything they do? If so, the Buckinghamshire Talking Therapies anxiety and depression service has a great opportunity for you!

Want to know what it's like to work for Buckinghamshire Talking Therapies? Open the 'What it's like to work for Buckinghamshire Talking Therapies' pdf to see what our team members have to say!

Main duties of the job

Our administrators are a vital part of our team, with a large number of clients across the county we literally couldn't provide high quality care without them; and that's where you come in. If you have good keyboard, administration and computer skills along with a good telephone manner and enjoy liaising between team members and clients in a busy environment, then this is the opportunity for you.

Job responsibilities

Staff wellbeing is a top priority. We expect our staff to share and demonstrate our values and be caring, safe and excellent in everything we do, constantly striving to improve the quality of care we provide and the experience that patients can expect.

Ability to travel for work purposes and flexibility for hospital/hybrid work as required.

Person Specification Experience

• Proven experience of working in an administrative role
• Proven experience of dealing with the public in a polite and effective manner
• Proven experience of working within a team
• Experience of working in a healthcare environment
• Experience analysing data and interpreting information
• Experience of using clinical systems such as RIO and PCMIS

Skills

• Ability to "type and talk" to take referral information and process referrals accurately and efficiently
• Ability to use Office computer programs including Excel, Word and Outlook
• Ability to communicate with all levels of staff in a confident and effective way
• Ability to produce good quality written communication
• Organisational skills/managing diary systems and tracking information
• Excellent telephone manner and professional approach
• Desire to attend courses relating to role as appropriate

Education

• 'A' Level/ relevant NVQ III standard or equivalent/previous experience in an Administration Assistant role

Benefits

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.