Administrative Officer

Admin Officer (Temporary Ongoing) - Birmingham City Centre

Location: Birmingham City Centre (Office-Based)
Hours: Monday - Friday, 9:00am - 5:00pm (37 hours per week)
Contract: Ongoing Temporary
Pay Rate: £13.25 per hour

About the Role

We are currently recruiting for a proactive and organised Admin Officer to join a busy office-based team in Birmingham City Centre. This is an excellent opportunity for someone with a background in administration or customer service who is looking to gain experience within a public sector environment.

This role offers a varied workload, combining administrative duties with customer interaction and case management responsibilities.

Key Responsibilities

• Data entry and maintaining accurate records
• Managing email correspondence and responding to enquiries
• Providing high-quality customer service via phone and email
• Handling and progressing casework efficiently
• Managing your own caseload and prioritising tasks effectively
• Supporting the wider team with general administrative duties

About You

• Previous experience in administration and/or customer service
• Strong written and verbal communication skills
• Excellent organisational skills with the ability to manage your own workload
• Comfortable working with data and maintaining attention to detail
• Confident using IT systems and Microsoft Office
• An interest in working within the public sector is highly desirable
• Previous casework experience is advantageous but not essential

What We Offer

• Competitive hourly rate
• Full-time, structured working hours (no weekends)
• Valuable experience within a public sector setting
• Central Birmingham location with excellent transport links
• Opportunity to develop case management and administrative skills

Equal Opportunities & EEO Statements

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee interview for veterans or spouses/partners of military personnel who meet all essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street as a supplier to the Public Sector Resourcing Framework (PSR) will offer you a guaranteed interview with a PSR Sourcer.