Administrative Officer

Home Office - Admin Officer

Location: Quay House, 2 East Station Road, Fletton Quays, Peterborough, PE2 8YY

Work arrangement: Fully office based training first 6 weeks; hybrid 60% office, 40% WFH. Pay: £13.85 per hour. Working days/hours Monday to Friday, 37 hours per week - 9-5pm during training, flexi 10-3pm after training.

Responsibilities

• Examine online passport applications to determine nationality and identity, following current policy, procedures, and legislation, and resolving queries as they arise.
• Provide effective and timely customer care to internal and external customers in line with current guidance and best practice.
• Interact with customers to the appropriate standard and in accordance with established policy and procedural instruction.
• Develop and maintain knowledge of legislation, policy, procedure and security guidelines to complete all work in accordance with HM Passport Office policy, procedure and best practice guidelines.
• Examine online documentation and other evidence to identify potentially fraudulent applications, in accordance with fraud awareness training and HM Passport Office counter fraud strategy.

Skills

• Proven experience in an administrative or secretarial role.
• Good knowledge of data management and record keeping.
• Ability to work efficiently under pressure and meet deadlines.
• Proficiency in MS Office Suite (Word, Excel, Outlook).

Training

No annual leave during training period - 6 weeks.

Clearance

CTC + Basic DBS (applicable upon successful application).

Role specific requirements

You must hold a valid passport and have lived in the UK for longer than 3 years. Periods of 6 months or longer spent outside the UK in the last 3 years will not be accepted.

Brook Street guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria. As a Disability Confident Leader, Brook Street offers a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability and/or a veteran or spouse/partner of military personnel and meet all essential criteria, please register your interest via the Brook Street website.