ADMINISTRATIVE ASSISTANT

Recycling & Neighbourhood Services (RNS) delivers a wide range of operational, environmental and regulatory services across the city. As part of this, our directorate manages a high volume of public and internal correspondence, ensuring timely, accurate and professional responses on behalf of the service

About the job

The successful candidate will lead and support a small team responsible for managing directorate correspondence.

You will oversee the logging, assignment and progress of enquiries through the Halo system, ensuring accurate categorisation and timely completion.

You will be expected to carry out quality checks on outgoing responses to ensure accuracy, clarity and compliance with directorate standards.

You will act as the first point of contact for internal teams regarding correspondence handling and system use.

Minute taking is an important element of the job and the successful candidate will be part of a rota to minute meetings, investigatory hearings, disciplinary hearings and appeals.

What We Are Looking For From You

You will be a strong communicator and multitasker with excellent attention to detail and a professional approach. You should feel confident leading a small team, organising workloads and ensuring high administrative standards.

Experience with document or case management systems-ideally Halo-and strong digital skills will be highly beneficial.

You will also be comfortable interacting with staff at all levels, managing sensitive information, and producing clear, accurate minutes in fast moving meetings.

Additional information

This vacancy is suitable for post share.

We welcome applications in both English and Welsh and applications in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Job Category Admin / Clerical

Working Pattern/Contract Type Full Time Permanent