Administrative Assistant - Legal

Overview

We are partnering with a highly prestigious, full-service law firm based in Newcastle upon Tyne to find an experienced Administrative Assistant for their nationally recognised Personal Injury team.

They are a values-driven employer that champions teamwork, professional excellence, and diversity. If you are looking to join a supportive, friendly environment where your work directly helps secure the best possible outcomes for vulnerable clients, this is the place for you.

You will be joining a specialised internal team dedicated to coordinating medical evidence and services for claimant personal injury cases. This is a vital role that ensures the smooth, timely progression of complex claims.

You will act as the linchpin between Case Handlers, medical experts, third-party providers, and clients, ensuring reports, records, and appointments are seamlessly managed.

Key Responsibilities

• Set up, maintain, and close files on the case management system, ensuring strict adherence to GDPR and firm policies (including the secure deletion of medical data).
• Chase and process medical appointments, expert reports, and test results to strict deadlines, ensuring all documentation is accurately indexed.
• Book interpreters, arrange document translations, and manage appointments for clients requiring language support.
• Generate and process invoices linked to expert reports, enter invoice data accurately onto SAGE, and support payment checks.
• Act as a key point of contact, keeping Personal Injury Case Handlers promptly updated and answering internal and external telephone queries with the utmost professionalism.
• Scan, upload, and accurately record incoming post and electronic documents.

About You

To be successful in this role, you will need a strong administrative background, exceptional organizational skills, and a genuine passion for client care.

• You excel at managing a busy task diary, prioritising your workload, and thriving under pressure to meet strict deadlines.
• You can follow detailed instructions and work effectively without close supervision.
• You enjoy interacting with a wide variety of people and possess outstanding client care skills.
• You have a strong work ethic, are happy to cover a variety of tasks to support the team, and are willing to work outside of core hours on occasion if required.

Why Join

The firm truly values its people and offers a fantastic, comprehensive benefits package, including:

• Up to 40% remote working, plus flexible working options to balance your personal and professional life.
• 28 days holiday (increasing with service), the option to buy more, plus your birthday off!
• Free Health Cash Plan (covering dental, optical, and physio), access to discounted private medical insurance, and a comprehensive Employee Assistance Programme.
• Competitive salary with annual reviews, a discretionary firm-wide bonus scheme, and 5% matched pension contributions.
• Enhanced maternity/paternity/adoption leave and 4x salary life insurance from day one.
• Interest-free travel loans, a cycle-to-work scheme, and everyday shopping discounts/cashback.
• Funded professional memberships and robust support for your continuous professional development.

NRGisanequalopportunitiesemployercommittedtopromotingadiverseandinclusiveworkplace.Weopposeallformsofunlawfulorunfairdiscriminationonthegroundsofanyprotectedcharacteristic.Ouraimistocreateanenvironmentthatencouragesdiversity,buildsonindividualdifferences,andrespondsequitablytotheneedsofall.Weproactivelytakestepstofulfilourlegalobligations,removebarriers,monitorforfairness,reflectthecommunitiesweserve,andenforceazero-TolerancepolicyforbreachesofourEqualityandDiversitypolicy.