Administration Team Leader

Main area Endoscopy Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week (Limited Funding) Job ref 309-UCLH-8260

Site University College London Hospitals Town London Salary £38,488 - £46,852 Per annum inclusive of HCAS Salary period Yearly Closing 10/08/:59

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Job overview An exciting opportunity has arisen for an enthusiastic and motivated Endoscopy Team Leader to join the Gastrointestinal Medicine Team. We are looking for applicants with experience of leading a team and who are passionate about delivering excellent patient care.

As Team Leader you will provide leadership and operational support to the Endoscopy Service. You will be responsible for managing an administrative team who manage endoscopy diagnostic, therapeutic and surveillance bookings as well as patient queries, providing general support for the medical teams. Reporting to the Service Manager, you will play a key role in cancer waiting times, DM01 performance an waiting list management.

We are looking for an individual who has proven experience of leading a team to ensure positive staff experience. You will have excellent communication and interpersonal skills with the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with expert knowledge of patient pathways and administrative procedures. They will be dedicated to delivering a positive patient experience, excellent customer service and effective support to the multi-disciplinary team.

The ideal candidate will have a patient cantered approach and experience of working within a busy NHS team. They should be able to work autonomously as well as part of a team.

Main duties of the job Team management:
Supervise and support a team of Administration Assistants and Administration Coordinators to provide an effective, efficient and high-quality administrative service, with a focus on excellent customer service.
Responsible for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team. This will include audit and monitoring of the following key performance indicators:

• Performance against national waiting times targets
• Service utilisation.
• Service accessibility
• Information governance

Service Improvement and Development Contribute to service improvement initiatives and change projects with the overall aim to ensure maximum utilisation of resources and excellent patient experience.
Review performance data, trends, and processes, and using analysis and judgement to identify and propose opportunities for development and improvement.

Working for our organisation University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff

UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.

UCLH recognises the benefits of flexible working for staff - To find out more, visit: Flexible working .

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification Knowledge and Qualifications

• Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment
• Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act

Experience

• Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
• Experience of working in a customer-facing environment, resolving queries and using initiative to ensure first-class service delivery
• Experience of supervising a team of staff, OR Experience of project management and change methodology
• Previous NHS experience, or experience of working in a healthcare setting

Skills and Abilities

• Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
• Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or elevate where necessary.
• Advanced keyboard skills, and competent use of IT.
• Able to deal with sensitive information with tact, diplomacy and understanding

Communication

• Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives)

Personal and People Development

• Able to work independently, managing own workload and allocating work appropriately to others.
• Able to induct new staff into the department, providing training to new colleagues.
• Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.

Specific Requirements

• Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends)

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to:

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort . click apply for full job details