Administration Specialist

• Day to day responsibility for the running of the contract in a customer service capacity
• Meet the customer's operational requirements
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices
• Responsible for the completion/population of location KPIs as well as being responsible for Customer invoicing processes.

Requirements

• Previous experience of working in a Customer Service role
• Understanding of warehouse and logistic operations
• Excellent communication skills
• Proven organisation skills and effective time management
• Meticulous attention to detail
• IT Literate in Microsoft Office
• Proficient in MS Excel and reporting
• Problem solving
• Understanding of CargoWrite is desired, however training can be given.

Core Competencies

Demonstrates strong customer service capabilities with a focus on operational efficiency, timely deliveries, and effective problem-solving. Proficient in Microsoft Office, particularly Excel, to manage reporting and KPI completion.

Highest-signal resume keywords

• Customer Service Experience
• Warehouse Operations Understanding
• Effective Time Management
• Proficient in MS Excel
• Problem Solving

ATS Optimization Keywords Hard Skills

• Customer Invoicing Processes
• KPI Completion
• Logistic Operations Understanding

Soft Skills

• Excellent Communication Skills
• Proven Organisation Skills
• Meticulous Attention to Detail

Industry Keywords

• Customer Service
• Logistics
• Warehouse Operations

Tools & Technologies

• Microsoft Office
• CargoWrite