Administration Officer

Administration Officer (AO)

Location: Pewsey, Upavon, Wiltshire, SN9 6BE)

Our Client is hiring for a reputed client to join an OEST team providing a central, responsive administration support function. This is a hybrid role (2-3 days office-based) with an initial week in the office for training and IT set-up. If you're known for being well organised, accurate, and calm under pressure-this could be a great next step.

What you'll be doing:

• Triage enquiries to the OEST-answer directly or redirect to the right stakeholders
• Manage inbox activity, including replying using standard templates and forwarding emails for action
• Provide administrative support across a range of processes, working closely with the SO3 OEST Team Adviser
• Record and update information on the Service database using consistent processes
• Use spreadsheets and day-to-day Microsoft Office (including Word and Excel) to support accurate data handling
• Act as a central point of contact, maintaining a professional, reliable service
• Manage competing priorities and deadlines in a fast-paced environment while keeping standards high
• Support team working-attend team meetings and participate in training/continued professional development
• Handle enquiries professionally, including telephone and face-to-face conversations in emotive situations

What you'll bring:

• Excellent communication skills-able to speak, listen, and write clearly
• Strong attention to detail and a process-focused, accuracy-first approach
• Confident working in an office environment with day-to-day IT use (email, databases/recording)
• Experience with SharePoint and the Microsoft Office suite (Word/Excel)
• Approachable, flexible, and able to adapt quickly as priorities changeExperience working with confidential, sensitive personal information and good data management habits
• Comfort managing multiple activities concurrently, staying organised and dependable

Additional information:

• Working hours: 37 per week, Mon-Fri (9:00-17:00)
• Hybrid pattern: 2-3 days office-based (first week fully onsite for training/IT set-up)
• Pay rate: £15.21 per hour
• Contract: until 01/11/27, with the possibility of extension

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.