Administration Officer

Administration Officer (Tribunal Court Clerk - SSCS)

Location: Shrewsbury (Shrewsbury Crown Court, Preston Street, Shrewsbury, Shropshire SY2 5NX)

• Occasional travel required to Telford Justice Centre approx. 1-2 days per week when Shrewsbury has no sittings.

Looking for a role where your organisation skills genuinely make a difference? Our Client is hiring an Administration Officer to serve as the main Social Security and Child Support Tribunal court clerk at Shrewsbury Crown Court, working closely with the judiciary, legal representatives, and members of the public to keep hearings running smoothly.

What you'll be doing:

• Manage the administrative and procedural workflow for SSCS tribunal hearings, acting as a key link between the judiciary, representatives, and the public
• Process new appeals, claims, and case files in line with the applicable rules and service standards
• Prepare for hearings by coordinating schedules, managing hearing bundles (digital or physical), and communicating with parties before proceedings begin
• Maintain accurate records of orders, correspondence, and case progress
• Provide technical, procedural, and legal guidance to tribunal members and panels during sessions
• Facilitate the daily list and support remote or in-person hearing logistics, ensuring expected standards and conduct are followed
• Administer oaths to witnesses and participants when required
• Draft reasoned decisions, orders, and judgments following instructions from the tribunal chair or panel
• Issue formal rulings and next steps to involved parties within required timeframes
• Deliver exceptional customer service as a first point of contact, including support for users who may be vulnerable or have additional complex needs

What you'll bring:

• Confidence working in a fast-paced, high-importance environment with attention to detail and accuracy
• Strong organisation skills to keep case administration, pre-hearing preparation, and post-hearing outputs on track
• Ability to communicate professionally with judiciary, legal representatives, and members of the public
• Comfort providing procedural support during hearings and maintaining calm, clear facilitation
• A responsible, service-minded approach-helping prevent delays by resolving enquiries effectively
• Flexibility to work at Telford Justice Centre when required (typically 1-2 days per week)

Additional information:

• Working days/hours: Monday to Friday, 9:00-17:00 (fully office based)
• Pay: £12.86 for 12 weeks, then £13.25
• Assignment duration: until 31/03/27 (with possibility of extension)
• You'll be working specifically on SSCS hearings at Shrewsbury Justice Centre, and move to Telford Justice Centre when there are no sittings at Shrewsbury

If you're detail-focused, calm under pressure, and motivated by supporting fair outcomes, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.