Administration Officer

To support the day-to-day operations of a plumbing business by coordinating jobs, managing customer communication, and ensuring engineers are scheduled efficiently. The role is key to delivering a responsive and organised service to customers.

Scheduling & Job Management

• Schedule and dispatch plumbers for reactive and planned works (e.g., leaks, boiler issues, installations)
• Manage engineer diaries and prioritise urgent/emergency call-outs
• Track job progress from booking through to completion
• Ensure jobs are completed within agreed timeframes

Customer & Client Communication

• Act as first point of contact for tenants, clients, and contractors
• Handle booking appointments and providing updates
• Respond to queries relating to gas servicing, breakdowns, and safety checks
• Compliance & Certification

Administration & Data Management

• Input job details, engineer notes, and updates into internal systems
• Maintain databases, spreadsheets, and filing systems Documentation & Reporting
  • Generate and process job sheets, invoices, and reports
  • Ensure accurate documentation for audits and inspections
  • Support contract administration for housing associations, councils, or private clients
  General Office Support
  • Support onboarding admin for engineers (certifications, records)
  • Assist with ad hoc administrative duties

  Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.