Administration Officer

We are currently recruiting for UC Case Managers for our client based in Ballymena. The successful candidates will be required to start once the vetting paperwork and ANI completed.

Pay Rate: £13.75 per hour

Location: Ballymena Service Centre

Start Date: 22nd April 2026 ( No flexibility on start date )

Expected Duration: 4th October 2026 with possibility of extension

Working Hours: Post is based on an 8am to 8pm working pattern Monday - Friday and a requirement to work every fourth Saturday 9am - 5pm. Jobholder will be required to work a variety of patterns between 8am and 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday.

Requirements: 5 GCSE'S C and Above (Including Maths and English)

Benefits: Hybrid, Flexi after the training and consolidation period

Main Duties include:
Case manager for Universal Credit - working as part of a multidisciplinary case management team responsible for helping claimants to create and maintain their digital account. Telephony duties are also included in the case management role.

Essential Criteria:
5 GCSE'S C and Above (Including Maths and English)
Applicant must complete an Access NI check