Administration Manager

Administration Manager page is loaded Administration Managerlocations: Darlingtontime type: Full timeposted on: Posted Todayjob requisition id: JR2173We have an exciting new opportunity for an Administrations Manager to join our Member Services Pension Administration team on a permanent basis, based in our Darlington office (hybrid working). Who we areRailpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page . The roleThe role of the Administration Manager is to help secure our members' future by leading the the core admin teams to deliver a member first and high quality administration service to the Trustees, employers and our members. This role will be responsible for ensuring all Admin teams (retirements, transfers, bereavements) are operating effectively, delivering a right first time service, meeting both the SLA's and member first measures and ensure that the ways of working are embedded to deliver high performance. Using MI and operational insights, this person will have a clear understanding of the resource levels required in your teams and proactively manage any resource challenges to minimise impact on service delivery.This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK. The personThe successful candidate will have demonstrable experience of successfully running operational teams within a service sector environment, ideally within financial services. You will also ideally have experience analysing MI to ensure the workload position of your teams is fully visible at all times, and any challenges are highlighted and escalated where needed. You will be comfortable in making sound business decisions and will have previously managed and motivated teams throughout change initiatives, supporting the ethos of continuous improvement.As Administration Manager you will have a passion for delivering excellent service for members. You will look to effectively build meaningful and effective relationships with a diverse range of stakeholders across Railpen and with your direct reports. Excellent communication skills, both verbal and written, are key for this role, along with the ability to demonstrate resilience when faced with challenge. You'll lead by example and aim to maximise the potential of your direct reports by sharing your expertise, whilst helping to instil a continuous improvement mindset throughout Member Services.Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They're what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of 'fair challenge', align to the best interests of our members. What we can offer you Rewarding you A competitive salary 28 days annual leave plus bank holidays Generous annual bonus plan We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay 4x Life Assurance cover Colleague referral scheme Heath & Wellbeing Private Medical Insurance Employee assistance programme Health cash plan Eye care vouchers Flu vaccination Lifestyle We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave Buy and sell holidays Give as you earn scheme Paid volunteering days Flexible half days leave Electric vehicle leasing Cycle to work scheme Next StepsPlease apply via the apply button or visit our careers page by Wednesday 22nd October 2025. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life