Administration Clerk - Emergency Department

We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you're looking for in your career, you'll find it here at MWL.

NHS AfC: Band 2 Main area Administration Grade NHS AfC: Band 2 Contract Permanent: Rotational Hours Full time - 37.5 hours per week (Various hours - Rotational over 7 days) Job ref 506-B

Site Whiston Hospital Town Whiston Salary £25,272 per annum, pro rata if part time Salary period Yearly Closing 06/08/:59

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview We are currently looking for flexible and hardworking individuals, to join our team of valuable and conscientious administration staff.

The Emergency Department is a very busy and demanding area of work but can offer great job satisfaction to its staff.

The role will involve:-

• Data entry of patient's information,
• Clinic booking,
• Scanning Patient information and admissions,
• Working to support a team of Clinical Staff to provide a high standard of all aspects of care to all of our patients and their relatives.
• Working rotational shift patterns over 7 days

Part time and full time positions available.

Please note, interviews may include assessment tasks.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job You must have a flexible approach to working in order to meet the needs of the service. The role will include rotation to early, late and night shifts and it is therefore essential that when applying you are able to meet the required shift patterns.

The role is 'front of house' and the successful candidate will need to provide high level customer service at all times and possess excellent communication skills, be of smart appearance and professional at all times. Previous experience within a similar setting or busy reception area is essential, Keyboard skills are essential and full training will be given to become familiar with systems operated within the unit.

Please see the attached Job Description and person specification for full details.

To provide patients, visitors and Colleagues with Polite, helpful and courteous reception.

To act and respond appropriately with tact and persuasion when faced with agitated and aggressive patients and members of the public. e.g. (poorly and anxious patients and relatives, patients under the influence of drugs and alcohol, or attending with mental health issues.

Accurately register Emergency Department patients' demographics as they arrive in the department using the Trust Medway Clinical Systems cross referencing against NHS Spine Portal ensuring systems are updated real time following departmental procedures to ensure duplicate registrations are not created. Printing up to date Patient demographic labels.

To work as directed by the nurse in charge for rapid registration of ambulance cases.

Identify any overseas visitors by checking present address and previous address within the last 12 months; notify appropriate Overseas Visitors Liaison Personnel; ensuring patients complete overseas documentation for their consultation.

Facilitation of Clinics including booking/ rearranging of appointments, preparing, attending and closing Clinics in real time generating and sending of GP attendance letters real time ensuring CQUINN Targets are met.

Ensure all health records and health record supplements are produced as necessary, traced, despatched and received on the Patient Administration System using appropriate Case Note Folder Location and following data quality procedures.

To register all health records (HRS) movements for patients' being admitted to hospital, including dispatching HRS notes to other locations in the Trust. Ensuring delivery to nursing staff of original Emergency Department documentation and/or health record supplements incorporating continuation sheets and appropriate patient identifiable information

Management of patient out of hour's process for issued prescriptions.

Arranging Ambulances transport and taxis for patients and relatives as requested

Preparation of Patients Health Record in readiness for electronic Scanning ensuring compliance with set operational procedures.

Scanning of all ED documentation relating to the Patient attendance into Electronic Document Management System in real time.

Produce barcode sheets for each Health record to be electronically scanned.

Clean, test and calibrate scanners before use each day.

Scanning of archived A&E documents adhering to defined process model parameters and auditory benchmarking procedures.

To provide cross cover working for all areas of the Emergency Department inclusive of the Emergency Assessment Unit, Paediatric Area, Stretcher Triage and Reception ensuring a comprehensive administration service is delivered, completing registers and updating computer system.

Deal appropriately with all enquiries and requests, via fax, telephone and e-mail, ensuring a responsive service is delivered.

Deal with complaints on a first line basis or refer to nurse in charge of clinic or relevant department/ member of staff.

The post holder will be responsible for the undertaking clerical duties to support the process of the Trust's patient activity and to meet the relevant departmental targets.

• Attend all IT training and keep abreast of updates as they occur.
• Attend all Trust Mandatory and departmental non-clinical training.
• To ensure Annual Adult and Children's safeguarding Level 2 training is up to date.
• Be aware of the Records management, Information Governance, Caldicott, confidentiality and data protection act
• To attend relevant customer care workshop and Develop Personal Resilience course.

Person specification Qualifications

• Educated to GCSE level or equivalent qualification and/or

Knowledge

• Experience of working in an administrative role
• Experience dealing with the public face to face
• Experience working in a busy Clinical environment
• Previous NHS Clerical experience working within Acute

Skills

• Good team worker supporting colleagues
• Show initiative and be self-motivated. Work well under pressure and remain calm in difficult situations
• Good organisational skills
• Data Quality, Data Protection and Information Governance knowledge

Other

• Flexible working hours/shifts/evening/weekends to meet the demands of the Trust Emergency Care Service

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.
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