Administration Assistant (Assets)

Administration Assistant (Assets) - Birmingham Business Park (Hybrid)

£16.21 LTD per hour 12 Week Temporary Contract (Potential to be Extended) 37 Hours per Week, Monday to Friday

This role supports the busy Asset Management team in delivering housing services. It is hybrid, with an initial office-based training period at Birmingham Business Park (B37 7YN) before moving to a mixture of home and office working.

• Contact residents by telephone to arrange appointments for Stock Condition Surveys
• Prepare letters, reports and general correspondence
• Handle telephone and email enquiries from residents and internal stakeholders
• Liaise with Surveyors, Housing Officers, Contractors, Resident Liaison Officers and Contact Centre teams to coordinate access
• Raise and process purchase orders
• Organise meetings using Microsoft Outlook
• Take and produce accurate meeting minutes
• Maintain electronic filing systems and retrieve information when required
• Provide a professional reception and visitor meet-and-greet service when required

• Previous administration experience within a busy office environment
• Excellent customer service and communication skills
• Confident using Microsoft Office, particularly Outlook, Word and Excel
• Strong organisational skills with the ability to manage multiple tasks
• Experience dealing with customers over the telephone
• Ability to work independently and as part of a team