Admin/Customer Services

Planning Administrator and Customer Services Burton on Trent up to 6 months temp to perm

My client is looking to appoint a couple of temporary workers to join their team for circa 6 months on a temp-to-perm basis.

Duties include:

• Working as part of a team, the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service.
• To ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
• To manage customer incident calls/emails through to completion.
• To ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
• Ensure all procedures are adhered to and report all incidents of non-compliance.
• To rebook orders and notify customers via phone or text service.
• Demonstrate empathy with the customers as and when required.
• To undertake any other tasks / duties as required by the needs of the business.

The Person

• Previous Customer Service experience
• Motivated and able to communicate clearly, both verbally and in written formats.
• Ability to work in a busy environment.
• Team player.
• Well organised, taking ownership of tasks.
• Attention to detail.
• Educated to GCSE level or equivalent.
• Sound IT skills, knowledge of Microsoft Office applications.

This is a temporary contract to start on the 18th May 2026!
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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