Admin Navigator

Salary: £25,948

Hours of work: 37 hours Full-time

Contract type: Permanent

About Us

At Spurgeons, we're dedicated to giving every child the best start in life. In partnership with Wiltshire Council, we offer early years and family support across the county. Our local teams provide welcoming, inclusive spaces where parents and carers can access support, advice, and activities designed to strengthen families and nurture children's development.

From parenting courses and stay and play sessions to advice on childcare, health referrals, and employment opportunities, we wrap around families with practical help at every stage. Whether it's in person or online via our growing Digital Family Hub, everything we do is built on compassion, fairness, and a deep commitment to improving outcomes for children.

Join us in Wiltshire and make a real difference to families when it matters most.

All About the Role

This role is based at the Family Hub, County Hall, Trowbridge with travel to our other Family Hubs as required.

We are looking for an organized, proactive and welcoming Admin Navigator to support the smooth running of our Family Hubs. You will be a key point of contact for families, visitors and professionals, ensuring they feel supported, informed and connected to the services they need.

Responsibilities

• Provide a warm, professional welcome to families visiting the hubs.
• Respond to enquiries (in person, by phone and digitally) with clarity and empathy.
• Register families and maintain accurate records and databases.
• Coordinate and schedule appointments, meetings, and group sessions.
• Support the team with general administration including documentation, minute taking, and communications.
• Manage calendars, bookings, session registers and activity resources.
• Produce marketing materials, activity packs and publications as needed.
• Process and organise data to support reporting requirements.
• Ensure compliance with safeguarding, confidentiality, health & safety and data protection procedures.
• Signpost families to universal support or other colleagues within the hub.
• Support the distribution of Healthy Start vitamins.

About You

We're looking for someone who is organised, approachable and confident in supporting both families and colleagues. You'll thrive in a busy environment and bring a friendly, solution focused approach to your work.

• Experience in an administrative or customer-facing role.
• Excellent communication skills, written, verbal and digital.
• Strong organisational and time-management abilities.
• Confidence using digital tools, databases and Microsoft Office.
• Attention to detail and accuracy in all administrative tasks.
• Ability to work collaboratively within a supportive team.
• An understanding of safeguarding and data protection (or willingness to learn).
• A flexible, positive, and compassionate approach.
• Ability to travel within Wiltshire as required.
• Desirable qualifications include: NVQ Level 3 or 4 in Business Administration (or equivalent), plus English & Maths to GCSE level.

Closing Date

0 5/05/2026 at 11.59pm

Commencement Date

As soon as possible