Admin / Receptionist

Role: Band 3 Receptionist - NIHR Cambridge Clinical Research Centre
Employer: Cambridge University Hospitals NHS Foundation Trust (CUH)
Location: Cambridge, Bio Medical Campus
Contract: Fixed term 1 year (extendable)
Salary: £25,760 - £27,476 p.a. pro rata
Hours: Full time (37.5 hrs/week) or Part time/Flexible working as discussed
Closing date: 26/07/:59

Responsibilities

• Serve as the first point of contact for visitors and study participants, directing them appropriately.
• Maintain cleanliness and readiness of meeting rooms, waiting areas and reception spaces.
• Provide professional telephone and in person enquiry service for the ward reception area.
• Assist with set up for meetings, interviews and training sessions.
• Enter clinic list bookings and patient appointments into EPIC and CRFManager systems.
• Register, check and update patient details in EPIC and CRF Manager, informing participants of any delays.
• Collaborate with other administrators across the Clinical Research Facility, Clinical Investigation Ward and CCRC to provide reception cover.
• Receive deliveries and post, forwarding relevant information to staff.
• Handle printing, filing and administrative minute taking duties.
• Report defective equipment or room fittings to appropriate personnel.
• Occasionally work unsocial hours, including evenings, to meet service needs.

Qualifications

• Numerate and literate.
• GCSE level education or equivalent.

Experience

• Planning and organising straightforward tasks.
• Working within agreed guidelines and timescales.
• Using IT packages (Word, Excel).
• Working in an office environment.
• Customer service or public interaction experience.
• Previous NHS experience (preferred).
• Call handling experience.

Knowledge

• Understanding of confidentiality and patient safety.
• Basic knowledge of the Trust and its services.
• EPIC training.

Skills

• Effective teamwork.
• Clear communication (telephone, email, face to face).
• Adherence to processes and procedures.
• Time management and scheduling.
• Basic IT proficiency - Microsoft Office, Outlook.
• Organisational skills.
• Attention to detail and adaptability.
• Ability to work under pressure and safeguard confidential documents.

Additional Requirements

• Consistently demonstrate behaviour aligned with CUH values - Safe, Kind, Excellent - towards patients, visitors and colleagues.

Benefits & Working Environment

CUH offers a supportive workplace with flexible arrangements, development opportunities, and a range of wellbeing benefits. This includes on site leisure facilities, 24/7 hot food, subsidised parking, and free bus travel for staff where applicable.

CUH promotes a diverse and inclusive community. We welcome applications from all individuals regardless of age, disability, ethnicity, gender identity, sexual orientation, religion, or other protected categories.

Workplace safety and welfare are paramount. Applicants will be required to complete a Disclosure and Barring Service check in accordance with the Rehabilitation of Offenders Act. This position may involve access to vulnerable people.