Acquisition & Retention Specialist

About Us:

At Dublin Simon Community, we're dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.

If you share our values and want to make a difference, we'd love to hear from you. We're looking for client-focused, friendly, and adaptable individuals to join our team.

We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.

About us:

At Dublin Simon Community, we're dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.

If you share our values and want to make a difference, we'd love to hear from you. We're looking for client-focused, friendly, and adaptable individuals to join our team.

We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.

About the job:

This is a hands-on role at the heart of Dublin Simon Community's individual giving team. Reporting to the Individual Giving Senior Manager, you will be responsible for planning, executing, and optimizing our multi-channel donor acquisition and retention programs to drive sustainable growth.

As a Giving Acquisition & Retention Specialist you will act as a key operator who keeps projects moving, holds external agencies and suppliers accountable, tracks complex timelines, and rigorously analyses data to recruit new regular givers and cash supporters, and optimise revenue.

If you thrive on taking strategy, breaking it down into actionable milestones, managing external partners, and continuously analysing performance numbers to hit growth targets, this role is for you.

Working Hours and Location

37.5 hours per week (9:00 am - 5:30 pm) (Flexible work is an option after 3rd month) Occasional evening or weekend work (planned in advance and supported with time off in lieu) Based at our office on Red Cow Lane, Dublin 7

Salary

€50K-58K (depending on experience)

• 25 days annual leave.
• 5% matched contribution to your pension.
• Paid Sick Leave Policy.
• Paid Maternity Leave Policy.
• Bike to Work Scheme.
• Flexible working hours.
• Working on a dynamic experienced team.

What You'll Do

• Support the Individual Giving Senior Manager in the development and delivery of Dublin Simon Community's 5 years strategy to grow supporter base and income.
• Identify and test new acquisition opportunities and fundraising products to grow regular giving, cash donors and supporter recruitment.
• Drive the operational planning, scheduling, and execution of multi-channel acquisition and retention campaigns (digital, direct mail, telemarketing, F2F, etc)
• Manage relationships, performance SLAs, and campaign delivery with external stakeholders and partners
• Monitor ongoing campaign performance daily/weekly, tracking key metrics such as Cost Per Acquisition, Return on Investment, Conversion Rates, Retention Rates, and Lifetime Value.
• Deliver clear post-campaign analytics reports and dashboards, identifying bottlenecks, financial variances, and data-backed opportunities for optimisation.

What You Bring

You're someone who enjoys making things happen. You're an excellent planner, stay organised, and keep campaigns moving forward. You have a very strong background in media and digital campaigns, and you know what resonates creatively with potential Dublin Simon Community audiences. You are very comfortable using and analysing data and audience insight to guide your decisions. You have a clear commitment to Dublin Simon's mission and values.

Experience:

You might have experience in:

• Experience in Fundraising, Marketing or Business, with a proven track record of delivering growth and income targets
• Hands-on experience delivering multi-channel campaigns and revenue, including Digital (Meta Ads, Google Ads, email marketing), telemarketing, F2F, DRTV, etc
• Strong project management skills, with the ability to manage multiple priorities and deadlines.
• Analytical skills to evaluate campaign performance and optimise results.
• Experience managing with agencies and suppliers
• Strong proficiency data analysis, and campaign reporting tools.
• Build, track, and forecast multi-channel acquisition and retention budgets, ensuring income targets are met efficiently.
• Ensure all communications strictly adhere to data protection regulation and relevant fundraising codes of practice.

It Would Be a Nice to Have:

• Experience in the charity or community sector
• An understanding of homelessness or social issues in Ireland
• Experience using a SalesForce, FundraiseUp, Campaign Monitor, GA4, etc

Please note:

If you are unsure of any of the requirements, please contact the Recruitment Team at . Shortlisting will continue throughout the recruitment process.

Shortlisting may take place while the vacancy is live, so you may be called for interview and/or the vacancy may be filled before the closing date.

Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.

Please download to view supporting documents below.

Giving Acquisition _ Retention Specialist.docx

Human Resources Department5 Red Cow LaneSmithfieldDublinD07 PD37Ireland

Recruitment Office

Dublin Simon Community5 Red Cow LaneSmithfieldDublinIreland