Accounts Receivable & Collections Administrator

Accounts Receivable & Collections Administrator

6 Month Fixed-Term Contract Sandyford, Dublin Hybrid Working (3 Days Office / 2 Days Remote)

Are you an experienced Accounts Receivable or Collections professional who can hit the ground running in a fast-paced environment? Our client, a leading real estate organisation based in Sandyford, is seeking a highly organised and customer-focused Accounts Receivable & Collections Administrator to join their team on a 6-month contract.

This is an excellent opportunity for an ambitious finance professional with strong collections experience, exceptional communication skills, and a customer-first approach.

The Role

Reporting into the senior finance team, you will play a key role in managing a high-volume tenant accounts portfolio, ensuring arrears are effectively monitored and collected while delivering outstanding customer service.

Working within a large-scale residential portfolio of approximately 3,000+ tenants, you will be responsible for managing month-to-month arrears, maintaining accurate account records, and supporting a range of accounts receivable and administrative activities.

Key Responsibilities Collections & Arrears Management

• Manage high-volume arrears collections through phone calls and email correspondence.
• Follow established collections processes to ensure timely recovery of outstanding balances.
• Engage professionally with tenants to resolve payment issues and maintain positive customer relationships.
• Monitor tenant accounts and follow up on overdue payments in line with company procedures.

Accounts Receivable Administration

• Process cash applications and allocate payments accurately.
• Handle customer refunds and account reconciliations.
• Perform account amendments, including resident account changes and related updates.
• Support payment investigations and account queries.

Systems & Administration

• Manage and respond to tickets through internal ticketing systems.
• Work across multiple platforms including Yardi CSM, and linked internal systems.
• Maintain accurate records and ensure all account information is up to date.
• Produce and update reports where required.
• Deliver a high standard of customer service across all communications.

Essential Requirements

• 2-4 years' experience in Accounts Receivable, Credit Control, Payments Collections, or a similar finance role.
• Proven experience managing high-volume collections activities.
• Strong customer service skills with the ability to handle difficult conversations professionally.
• Excellent verbal and written communication skills.
• Strong administrative and organisational abilities with high attention to detail.
• Ability to prioritise workload and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel.

Desirable

• Experience using Yardi or similar property management/accounting systems.
• Background within property, real estate, residential management, or a customer-focused finance environment.

What's On Offer?

• 6-month fixed-term contract with a leading real estate organisation.
• Hybrid working model: 3 days onsite in Sandyford, 2 days remote.
• Opportunity to join an established team comprising senior and junior finance professionals.
• Fast-paced and collaborative working environment.
• Competitive salary package.