Account Manager (MSP)

Account Manager | Leicester (Hybrid - 1-3 days per week in the office, plus regular client visits)| Salary: Competitive DOE + Uncapped Bonus

The Opportunity

We're partnering with a growing technology services business that's looking to add an ambitious Account Manager to its commercial team.

This is an excellent opportunity for someone who enjoys building relationships, growing existing accounts and identifying opportunities to upsell and cross-sell. You'll inherit a portfolio of warm customers and become a trusted advisor, helping clients get the most value from the services available.

This isn't a high-volume cold calling role. Instead, you'll focus on understanding your customers' businesses, uncovering opportunities and building long-term partnerships. With the business continuing to grow, there are genuine opportunities for career progression into more senior commercial roles.

The Role

Reporting to the Sales Leadership team, you'll be responsible for managing and developing an existing customer portfolio.

Key Responsibilities

• Build and maintain strong customer relationships.
• Identify upsell and cross-sell opportunities.
• Understand customer challenges and recommend suitable solutions.
• Conduct regular account reviews to drive account growth.
• Work closely with technical and operational teams to deliver an excellent customer experience.
• Manage your sales pipeline and opportunities through to close.
• Maintain accurate CRM records and sales forecasts.
• Attend customer meetings both virtually and on-site.

About You

We're looking for someone with a positive attitude, commercial awareness and a genuine passion for building relationships.

You'll be:

• Commercially minded with a consultative approach.
• Naturally curious and eager to understand customer needs.
• Confident building long-term client relationships.
• Self-motivated, proactive and driven to succeed.
• Keen to develop a career within the technology sector.

Experience

Previous account management or customer-facing B2B sales experience is essential.

We're open to candidates from backgrounds including:

• Managed Services (MSP)
• IT Services
• Technology
• Telecommunications
• Technology Distribution
• Infrastructure
• Cyber Security
• SaaS
• B2B Solutions Sales

Industry knowledge is beneficial but not essential - if you have the right attitude and ambition, full support and training will be provided.

Why Join?

• Warm account base with genuine growth opportunities.
• Very little cold business development.
• Join a growing business with ambitious plans.
• Clear career progression into senior commercial roles.
• Ongoing training and development.
• Supportive and collaborative team environment.
• Competitive salary with uncapped bonus.
• Hybrid working (1-3 days per week in the Leicester office, plus client visits).

Account Manager | Leicester (Hybrid - 1-3 days per week in the office, plus regular client visits)| Salary: Competitive DOE + Uncapped Bonus

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