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Account Manager (IT Services - MSP)
Posted 5 hours 45 minutes ago by Career Cross Ltd
£45,000 - £50,000 Annual
Permanent
Full Time
Sales & Marketing Jobs
London, United Kingdom
Job Description
Account Manager (IT Services - MSP) - London, Hybrid - £45k - £50k + OTE + excellent benefits
Are you a high-performing tech relationship builder ready to own a thriving portfolio? A rapidly growing, well-established London MSP is looking for a dynamic Account Manager. This isn't just about maintaining accounts-it's about driving high-impact commercial success, building rock-solid partnerships, and unlocking major expansion potential!
Key Responsibilities include:
- Portfolio Health: Track satisfaction signals and proactively resolve risks to maintain a 95%+ retention rate.
- Account Profitability: Manage scope creep and align client pricing with delivery costs.
- Contract Compliance: Manage accurate documentation, client records, and timely renewals.
- Client Growth: Conduct QBRs, identify whitespace, and lead consultative upsell/cross-sell sales processes.
- Operational Excellence: Improve relationship practices and log accurate data within the CRM.
The ideal candidate will have:
- 3+ years in B2B tech/MSP Account Management or Service Delivery.
- Commercially Astute: Understands unit economics, gross profit margins, and ROI articulation.
- Client-Facing: Confident running strategic business reviews with stakeholders at all levels.
- Consultative: Strong discovery skills, focused on solving problems rather than just pitching.
- Disciplined: Highly organised, data-driven, resilient, and accountable to performance metrics.
Location: London (Hybrid - 3 days minimum in office)
Hours: Monday - Friday, 08:30 - 17:30
