Account Manager (Customer Facing)

Location: London, United Kingdom - Will review exceptional candidates from anywhere

Company Stage: Seed / Series A

We are an AI-native startup redefining how commercial teams use data to make smarter decisions. Backed by leading investors and trusted by some of the most iconic brands in sports and entertainment, we're building the intelligence layer for modern business. With a fresh $10M+ seed round, we're scaling quickly - and looking for a Customer Account Manager to lead strategic relationships with our most valuable clients.

As a Customer Account Manager, you'll own the post-sales relationship with CRED's enterprise customers - ensuring they're not only successful in using our AI solutions, but also expanding their adoption and growing with us. You'll serve as the trusted advisor and internal champion for each account, working across Product, Engineering, and Sales to drive outcomes that matter.

This is a highly cross-functional, customer-facing role that blends relationship management, technical fluency, and business strategy. You'll work closely with implementation teams during handoff, and take full ownership of account health, usage growth, renewals, and expansion.

• Strategic Relationship Management: Serve as the primary post-sales point of contact for customers, building deep relationships and becoming a trusted advisor on AI adoption

• Account Growth: Drive upsell and expansion opportunities by identifying new use cases, business needs, and product fits across accounts

• Customer Advocacy: Represent the voice of the customer internally - capturing feedback, influencing roadmap, and aligning our platform with customer goals

• Success Planning & Execution: Define success metrics and work with internal teams to deliver measurable outcomes tied to customer ROI

• Onboarding Oversight: Collaborate with Implementation Managers on initial deployments, ensuring a smooth handoff and ongoing continuity

• Renewals & Retention: Own renewal conversations and mitigate risk through proactive engagement and ongoing value delivery

• Executive Engagement: Build and maintain relationships with decision-makers and senior stakeholders to support strategic alignment

• Enablement & Education: Guide customers through best practices, product features, and AI capabilities to maximize value and adoption

• Insights & Reporting: Track customer health, usage patterns, and performance metrics to inform proactive account strategy

• 4-8 years of experience in Customer Success, Account Management, or Strategic Post-Sales roles within SaaS, enterprise software, or data/AI platforms

• Proven track record managing mid-market to enterprise accounts, owning renewals and expansion targets

• Strong technical acumen - able to speak fluently about APIs, data integrations, AI concepts, and product workflows

• Excellent communication and presentation skills; comfortable working with both technical stakeholders and senior executives

• Collaborative and low-ego mindset - thrives in cross-functional teams and evolving startup environments

• Experience in early-stage companies is a plus; ability to build process where needed and pivot quickly

• Familiarity with AI/ML platforms, cloud infrastructure (AWS, GCP), or go-to-market teams is a bonus

• Strong organizational and project management skills to manage multiple accounts and competing priorities

• Shape the customer success and growth engine of a high-velocity AI startup

• Work with a team of world-class engineers, product leaders, and AI experts

• Own high-impact relationships with iconic brands and high-growth verticals

• Competitive salary, meaningful equity, and full benefits

• Flexible hybrid/remote environment and strong opportunities for advancement

If you're passionate about AI, building lasting customer relationships, and driving strategic impact - we'd love to hear from you.